Enterprise Field Engineer – Post-sales
Leads technical onboarding, implementation, and optimization of CodeRabbit platform for enterprise customers post-sales. Configures integrations with CI/CD pipelines and cloud environments (AWS/GCP/Azure), delivers trainings, handles escalations, and drives adoption. Requires 5+ years customer-facing technical experience.
About the job
Responsibilities
- Lead technical onboarding and implementation for new customers, ensuring smooth deployment of the CodeRabbit platform.
- Translate customer requirements into implementation plans, configurations, and best practices.
- Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments.
- Deliver customer trainings, workshops, and enablement sessions to drive adoption.
- Conduct regular configuration and architecture reviews.
- Act as technical escalation point for complex issues, partnering with Support, Product, and Engineering teams.
- Proactively identify opportunities to improve customer outcomes and usage.
- Provide structured feedback to Product and Engineering.
- Stay abreast of industry trends in AI-powered development tools.
- Contribute to internal documentation, implementation playbooks, and best practices.
- Partner with pre-sales teams for seamless transitions.
Requirements
- 5+ years in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment.
- Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements.
- Experience working with diverse stakeholders, from technical teams to business leaders.
- Strong organizational skills to manage multiple customer engagements.
- Strong experience with software development tools and platforms.
- Comfortable with command line tools and debugging technical issues.
- Knowledge in cloud platforms (AWS, GCP, or Azure).
- Excellent communication and interpersonal skills.
- Strong sense of ownership, self-motivation, and problem-solving.
- Willingness to mentor peers through trainings and shadowing.
Nice-to-Haves
- Experience in container orchestration (Kubernetes), infrastructure as code (Terraform), CI/CD tools (e.g., GitHub Actions).
- Experience supporting production environments and handling technical escalations.
- Experience designing or reviewing system architectures in enterprise environments.
Skills
CI/CD, AWS, GCP, Azure, Kubernetes, Terraform, GitHub Actions, Command Line, Cloud Platforms, Software Development Tools
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