Enterprise Field Engineer – Post-sales

Responsibilities

• Lead technical onboarding and implementation for new customers, ensuring smooth deployment of the CodeRabbit platform.
• Translate customer requirements into implementation plans, configurations, and best practices.
• Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments.
• Deliver customer trainings, workshops, and enablement sessions to drive adoption.
• Conduct regular configuration and architecture reviews.
• Act as technical escalation point for complex issues, partnering with Support, Product, and Engineering teams.
• Proactively identify opportunities to improve customer outcomes and usage.
• Provide structured feedback to Product and Engineering.
• Stay abreast of industry trends in AI-powered development tools.
• Contribute to internal documentation, implementation playbooks, and best practices.
• Partner with pre-sales teams for seamless transitions.

Requirements

• 5+ years in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment.
• Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements.
• Experience working with diverse stakeholders, from technical teams to business leaders.
• Strong organizational skills to manage multiple customer engagements.
• Strong experience with software development tools and platforms.
• Comfortable with command line tools and debugging technical issues.
• Knowledge in cloud platforms (AWS, GCP, or Azure).
• Excellent communication and interpersonal skills.
• Strong sense of ownership, self-motivation, and problem-solving.
• Willingness to mentor peers through trainings and shadowing.

Nice-to-Haves

• Experience in container orchestration (Kubernetes), infrastructure as code (Terraform), CI/CD tools (e.g., GitHub Actions).
• Experience supporting production environments and handling technical escalations.
• Experience designing or reviewing system architectures in enterprise environments.