Director, Strategic Account Management

Responsibilities

• Lead and scale the US Strategic Account Management team.
• Build account management teams that meet and exceed quota.
• Define and manage customer lifecycle events across strategic customer segments.
• Hire, train, coach, and direct a high-performance team, including managers.
• Set targeted goals and quotas to expand revenue through new products and upgrades.
• Monitor and manage key performance metrics.
• Develop initiatives to improve team performance.
• Implement consultative sales and client-success best practices.
• Refine go-to-market strategy as geographic and language coverage expands.
• Collaborate with the leadership team on strategic and operational projects.

Requirements

• 8+ years of experience scaling and managing client-facing enterprise or strategic account management teams in a fast-paced environment.
• At least 3+ years of experience managing managers.
• Experience as a top-performing account manager or sales executive.
• Proven record of team quota attainment through new product sales and upgrades.
• Strong leadership and people-management skills.
• Strong numerical and analytical skills.
• Excellent communication and relationship-building abilities.
• Ability to work effectively with diverse internal and external stakeholders.
• Hands-on, entrepreneurial, organized, self-motivated, and detail-oriented approach.
• High integrity and willingness to challenge and improve existing processes.

Compensation

• $340,000–$390,000 annual compensation range.
• 60/40 base/commission split; commission is not guaranteed.
• Benefits and equity included.