Director, Strategic Account Management

What you will do

• Build strong account management teams that consistently meet and exceed quota
• Define and manage key customer lifecycle events across our strategic customer segments
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities
• Create, monitor and manage key performance metrics
• Find innovative and creative ways to improve and increase performance
• Implement best practices to support consistent and consultative sales and client success processes
• Develop and refine an effective go-to-market strategy as we expand geographic and language coverage
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

• 8+ years of experience scaling and managing a client-facing enterprise or strategic account management team in a fast-paced environment
• Experience managing managers for at least 3+ years
• Experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades
• Proven leadership skills, people management skills
• Great with numbers including strong analytical skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Compensation

• This role is a 60/40 base/commission split
• The salary for US-based employees will be aligned with one of the ranges below based on location
• A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location