Senior Product Manager, Product Infrastructure

Responsibilities

• Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)
• Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification.
• Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration.
• Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes.
• Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility.
• Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles.
• Deep ability to map processes and systems even in high ambiguity — e.g. you can take a domain with many moving pieces and build a reliable abstraction.
• Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge.
• Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt.
• Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs.

Ideal Background

• 5+ years of product management (or equivalent) experience, ideally with exposure to B2B SaaS products, product infrastructure, and platforms.
• Strong technical fluency: experience working with engineers around systems, APIs, data models, etc.
• Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs.
• Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact.
• Highly structured thinker, able to write and communicate complex concepts simply.
• Comfortable operating with high autonomy, ambiguity, and responsibility.
• Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability.

Benefits

• Competitive salary with a meaningful stake in the company via equity, and 401k plan.
• Comprehensive medical, dental, & vision benefits.
• Commuter benefits: pre-tax deductions for public transportation, rideshare services, and parking.
• Learning & development opportunities including regular review cycles with 360 degree feedback.
• Quarterly budgets for team and company outings.
• Flexible paid time off, sick days, and 11 company holidays.
• 12 weeks paid baby bonding time for both birthing and non-birthing parents.