Account Manager Business Development Representative
Generate upsell opportunities within the existing customer base, qualify inbound leads, and book meetings for Account Managers at a nonprofit SaaS company.
About the job
What You Will Do
- Act as an expert on how Bloomerang’s fundraising, donor, and volunteer management solutions transform nonprofits to help them achieve their mission. Quickly articulate value to busy decision-makers.
- Engage inbound inquiries and re-engage past prospects from the Bloomerang customer base, ensuring rapid follow-up and maximize conversion rates.
- Qualify/Disqualify inbound leads via phone, email and live chat, qualifying upsell prospects and scheduling meetings for Account Managers.
- Create & nurture a 90-day rolling pipeline of high-quality potential meetings from leads, using creative and strategic outreach to warm them up and convert to qualified meetings.
- Collaborate with marketing and sales, providing feedback on lead quality and helping refine messaging to improve conversion rates.
- Consistently meet (and ideally exceed) business development KPIs, including response time, lead-to-meeting conversion rate and pipeline influence rate, contributing to Bloomerang's overall success.
- Ensure the accurate maintenance of sales data and lead tracking through Salesforce, Qualified Chat, Chilipiper and Outreach, keeping a record of all interactions and progress to ensure a seamless handoff.
What You Need to Succeed
- 1+ year of sales experience (SDR, BDR, or sales internship preferred) or business experience and a strong interest in SaaS sales.
- A passion for helping nonprofits and a desire to understand their challenges.
- A self-starter mentality with the ability to adapt and push yourself every day without relying on warm leads.
- Resilience and persistence—ability to overcome rejection and use it as a learning opportunity.
- Strong communication and storytelling skills—both written and verbal to engage with senior leaders, and handle objections without hesitation.
- A curious and coachable mindset with a drive to continuously improve and ask the right questions to understand nonprofit needs and challenges.
- Familiarity with Salesforce, Outreach, Chilipiper is a plus.
- Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
Benefits
- Health, vision, and dental insurance options; HealthiestYou 24/7 telehealth service.
- Competitive PTO package: 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, paid parental leave.
- 401k match.
- Equipment provided for remote work.
Skills
Salesforce, Outreach, Chilipiper, SaaS Sales, Lead Qualification, Pipeline Management, CRM, Cold Outreach, AI Tools
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