Sales Assist Representative
The Sales Assist Representative guides customers through technical product evaluation and purchase using live chat, demos, calls, and email. The role requires 4+ years of SaaS sales or technical customer-facing experience, strong communication, AI fluency, and the ability to work India-based overnight hours.
About the job
Responsibilities
- Showcase Zapier as a potential solution for teams and businesses through live chat, calls, and email.
- Spend at least four hours daily engaging customers through Zendesk live chat.
- Lead virtual demos over Zoom and model use cases that demonstrate how Zapier can drive return on investment.
- Educate users about automation use cases and guide them from initial interest through product evaluation and purchase.
- Qualify leads for other teams and convert customers directly.
- Build sales pipeline through live chat queues and product-qualified-lead emails.
- Drive influenced revenue through qualified leads handed to other teams.
- Maintain feedback loops with the broader organization by identifying customer and product learnings.
- Tag call recordings with product feedback opportunities and identify collateral improvements that could accelerate sales.
- Work with senior stakeholders and participate in cross-functional steering committees.
Requirements
- Located in India and able to work approximately 9:00 pm–7:00 am IST.
- 4+ years of experience with a track record as a solutions engineer, technical account manager transitioning into sales, or highly technical quota-carrying salesperson.
- Experience in a SaaS environment, particularly technical product-led companies with both self-serve and sales go-to-market motions.
- Exposure to international markets.
- Ability to work in a high-velocity sales queue for prolonged periods.
- Curiosity about AI and regular use of AI tools to improve efficiency.
- Ability to rapidly test ideas and contribute to multiple sales projects.
- Comfort working with product technicalities and API offerings.
- Self-management and strong agency in managing calendars, pipelines, and quotas.
- Effective cross-cultural communication skills.
- Advanced working English comprehension.
- Demonstrated experience building AI-enabled workflows, iterating on them, and taking ownership of the quality and impact of shipped outputs.
Education
- Education is not a requirement for this role.
Compensation and Benefits
- Remote role for candidates located in India.
Skills
SaaS, Zendesk, Zoom, Live Chat, Sales Pipeline, Api Offerings, AI Tools, Product-Led Growth, Lead Qualification, Virtual Demos
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