Brand Ambassador, IT Solutions Architect
Provides high-skill, white-glove chat consultations for enterprise IT products and solutions, guiding customers through technical questions and purchasing decisions. Requires 5+ years of IT experience, broad operating-system and hardware knowledge, and strong written communication.
About the job
Responsibilities
- Provide expert IT recommendations across enterprise hardware, infrastructure, and IT solutions.
- Deliver a premium, white-glove customer experience through written chat interactions.
- Understand customer challenges and recommend appropriate products and solutions.
- Build customer loyalty through memorable interactions and successful outcomes.
- Represent CDW’s product portfolio and navigate product comparisons.
- Use consultative communication to uncover needs and guide customers toward informed purchasing decisions.
- Manage multiple concurrent conversations with professionalism and accuracy.
Requirements
- 5+ years of IT industry experience; large-scale corporate, healthcare, or institutional IT experience is highly beneficial.
- Deep familiarity with Windows, macOS, and Linux.
- Familiarity with major hardware and technology brands, including Dell, HP, Cisco, and Apple.
- Exceptional written communication skills, with the ability to convey warmth and technical expertise.
- Desktop or laptop computer; mobile devices and tablets are not supported.
- Stable high-speed internet connection of at least 10 Mbps.
- Reliable audio capability.
Compensation
- $18–$22 per hour.
- 1099 independent contractor engagement with weekly payouts.
- Performance-based incentive rewards.
Skills
Windows, macOS, Linux, Dell, Hp, Cisco, Apple, Enterprise Hardware, It Infrastructure, Product Comparison, Consultative Communication
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