AI-powered support automation platform
Capacity builds an AI-driven platform that automates customer and employee support through virtual agents, workflows, and knowledge orchestration across chat, voice, email, and more. It serves 20,000+ organizations in industries like finance, healthcare, retail, and contact centers. This reduces support costs, deflects repetitive inquiries, and enables teams to focus on complex issues.
Build and lead the Engineering Enablement team to develop AI-powered processes and tooling that accelerate engineering velocity across the organization. Requires 8+ years of software engineering experience with expertise in developer tooling, AI workflows, and technical leadership.
Design, build, and operate AI-powered engineering tools and developer productivity platforms. Focus on AI pairing pipelines, automated workflows, and internal tooling to accelerate engineering velocity.
Full-cycle recruiter owning technical and non-technical hiring for a high-growth AI SaaS company. Requires 3-5 years recruiting experience with 2+ years in technical roles, strong sourcing skills, and comfort with M&A and international hiring.
As a Solution Consultant, you will be the functional and technical authority on implementation projects, translating client business needs into concrete, build-ready architectures for Capacity's AI-powered support automation platform. This role requires strong communication, precision, and curiosity.
The Inside Sales Representative will be a proactive hunter, identifying, engaging, and qualifying prospective customers to build a healthy pipeline for the Account Executive team. This role focuses on outbound efforts, researching target accounts, crafting compelling outreach, and initiating conversations with prospects.