
Capacity
University City, Missouri
AI-powered support automation platform
About
Capacity builds an AI-driven platform that automates customer and employee support through virtual agents, workflows, and knowledge orchestration across chat, voice, email, and more. It serves 20,000+ organizations in industries like finance, healthcare, retail, and contact centers. This reduces support costs, deflects repetitive inquiries, and enables teams to focus on complex issues.
Tech stack
Linux, Docker, GitHub, Rippling, Jira, CRM software, Salesforce, Lead Generation, C++, Go, Kubernetes, AWS, Git, RabbitMQ, Redis
Perks & benefits
Unlimited PTO, 401k, Dental insurance
More SaaS companies
SaaS companiesNew York City, NY
Pittsburgh, PA
Grand Rapids, Michigan
San Francisco, CA
Lakewood, CO
Missoula, MT
Open jobs
7Conduct speech technology research on text-to-speech, ASR, speech-to-speech, and speech analysis models during a six-month project. The role requires a relevant master's qualification or PhD study, neural-network development experience, and Python skills.
Analyzes conversational and call-center data to identify patterns, configure speech analytics solutions, build dashboards, and deliver actionable customer insights. The role requires strong analytical and communication skills, customer-facing experience, and a bachelor's degree or equivalent experience.
Construye microservicios, APIs y componentes de infraestructura para una plataforma de inferencia de IA segura, con énfasis en atestación, criptografía, aislamiento de contenedores y comunicaciones mTLS. Requiere experiencia profesional con Python, Rust o C/C++ y automatización CI/CD.
Build and integrate secure, high-performance backend services for confidential AI inference, including APIs, cryptographic attestation workflows, gateways, and cloud-native orchestration. The role requires professional systems programming experience and familiarity with CI/CD and containerized environments.
Design, build, and operate AI-powered engineering tools and developer productivity platforms. Focus on AI pairing pipelines, automated workflows, and internal tooling to accelerate engineering velocity.
As a Solution Consultant, you will be the functional and technical authority on implementation projects, translating client business needs into concrete, build-ready architectures for Capacity's AI-powered support automation platform. This role requires strong communication, precision, and curiosity.
Leads development of advanced speech recognition, NLP, and biometrics software using C++ and Golang in cloud-native Linux/Docker environments. Requires 5+ years experience with multithreaded coding, DevOps, and cloud platforms like AWS.