Account Manager
Founding Account Manager owning renewal strategies, building playbooks for upsell and retention, and driving commercial conversations with finance leaders at high-growth companies. Requires 3-5 years SaaS account management experience in fast-paced startups.
About the job
What You’ll Do
- Lead commercial conversations including renewals/expansions, contract structure, and value alignment.
- Build and operationalize Rillet’s renewal and upsell playbook from the ground up, including forecasting frameworks, account plans, customer review cadences, and internal processes.
- Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the account success management team.
- Partner with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
- Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap.
- Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
- Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
- Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.
Who We're Looking For
- 3–5 years of experience in SaaS account management, ideally as an early hire at a growth-stage startup.
- Demonstrated ability to own renewal cycles and run commercial negotiations.
- Experience building or improving processes for renewals, forecasting, or expansion.
- Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams.
- Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes.
- Excellent communication and relationship-building skills, especially with senior finance leaders.
- Ability to partner cross-functionally and drive alignment in a fast-moving environment.
- Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.
Skills
SaaS, CRM, Renewals, Forecasting, Account Management, Upsell, Business Reviews, Commercial Negotiations, Finance Technology, Cross-Functional Collaboration
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