Account Manager

What You’ll Do

• Lead commercial conversations including renewals/expansions, contract structure, and value alignment.
• Build and operationalize Rillet’s renewal and upsell playbook from the ground up, including forecasting frameworks, account plans, customer review cadences, and internal processes.
• Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the account success management team.
• Partner with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
• Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap.
• Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
• Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
• Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.

Who We're Looking For

• 3–5 years of experience in SaaS account management, ideally as an early hire at a growth-stage startup.
• Demonstrated ability to own renewal cycles and run commercial negotiations.
• Experience building or improving processes for renewals, forecasting, or expansion.
• Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams.
• Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes.
• Excellent communication and relationship-building skills, especially with senior finance leaders.
• Ability to partner cross-functionally and drive alignment in a fast-moving environment.
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.