Customer Account Executive

Responsibilities

• Manage a book of business to drive expansion and retention by identifying customer needs, uncovering growth opportunities, and positioning solutions.
• Execute a strategic sales process across the customer lifecycle, including discovery, value articulation, negotiation, and closing.
• Collaborate with Customer Success, Implementation, Support, and Product teams to ensure customer satisfaction and long-term partnership success.
• Maintain accurate forecasting and pipeline hygiene in sales tools, and report progress toward individual and team targets.
• Continue developing sales skills and product knowledge, including understanding customer goals and Ironclad capabilities.

Requirements

• 2–5 years of new business sales or account management experience, ideally in B2B SaaS.
• Experience sourcing and selling deals in the $25,000–$250,000 ARR range.
• Experience independently running a full sales cycle.
• Familiarity with sales tools and internal systems for identifying upsell and cross-sell opportunities.
• Excellent communication and follow-through skills.
• Ability to collaborate cross-functionally and own projects beyond closing deals.
• Self-sufficient, urgent, and adaptable in selling style.
• Comfort with commercial negotiation.

Compensation and Benefits

• OTE: $144,000–$200,000.
• Equity awards and opportunities for additional awards.
• Medical, dental, and vision coverage.
• Parental and compassionate leave.
• Family-forming support.
• Paid time off.
• Wellbeing, hybrid-work, and applicable cell-phone stipends.
• Mental health support.
• Pre-tax commuter benefits.
• 401(k) plan with employer match.
• Regular team events.