Sr. Implementation Manager
Lead complex customer implementations of Campfire's accounting platform, overseeing financial data migrations, workflow configuration, testing, and go-live for mid-market finance teams. Requires deep accounting/ERP expertise (CPA preferred), experience with systems like NetSuite or SAP, and the ability to mentor junior Implementation Managers.
About the job
What You’ll Do
- Lead the most complex and high-impact customer implementations from kickoff through go-live
- Guide customers through configuring the platform to align with their accounting workflows, financial reporting structures, and operational processes
- Oversee complex financial data migrations from ERP, GL, and related financial systems while ensuring data accuracy
- Lead testing and validation of financial workflows, reporting outputs, and system configuration
- Identify risks or financial/data discrepancies early and drive solutions to keep implementations on track
- Serve as a senior point of contact for customers and an escalation resource for Implementation Managers
- Partner closely with Product, Engineering, and Customer Experience teams to resolve complex workflow or technical challenges
- Contribute to improving implementation playbooks, migration approaches, and internal best practices
- Ensure a smooth transition to Customer Experience or Support after go-live
What Success Looks Like
- Customers successfully launch with core financial workflows and reporting fully operational
- Complex financial data migrations reconcile accurately after implementation
- Implementations stay on schedule with minimal rework or escalations
- Implementation Managers have support when navigating challenging customer situations
- Improvements to implementation playbooks and processes that strengthen how the team operates
What We’re Looking For
- Strong experience leading complex software implementations or financial system deployments
- Deep understanding of accounting processes and financial workflows (GL, close, reporting, reconciliations)
- Background in accounting, finance, consulting, or financial systems implementation (CPA strongly preferred)
- Experience working with ERP or financial systems such as NetSuite, SAP, QuickBooks, Sage, or Oracle
- Comfort managing complex data migrations, system configuration, and financial data validation
- Excellent communication and interpersonal skills with the ability to work effectively with finance stakeholders, technical teams, and customers
- Ability to mentor and guide team members while leading complex implementations
- Ability to manage multiple complex projects in a fast-paced environment
Skills
ERP, NetSuite, SAP, Quickbooks, Sage, Oracle, Financial Data Migration, Accounting Processes, Gl, Financial Reporting, System Configuration, Data Validation, Project Management
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