Sales Engineer, Ambient AI
Own customer pilots for an ambient AI healthcare platform, including technical scoping, EHR integrations, debugging, configuration, and implementation handoff. The role requires 3+ years in sales or solutions engineering, implementation, or healthcare IT, plus hands-on EHR and integration experience.
About the job
Responsibilities
- Scope and lead technical pilots for Commure Ambient from initial discovery through signed contract and implementation handoff.
- Lead technical scoping calls with providers and decision-makers; capture specialties, note types, EHRs, and workflows.
- Build and debug pilot EHR integrations using browser automation, DOM injection, and APIs.
- Configure and support advanced AI capabilities including ICD coding, orders, Patient 360, carry-forward history, and pre-visit summaries.
- Translate specialty requirements and gold-standard notes into template requests; triage template updates within a 24-hour SLA.
- Own pilot Slack channels, triage integration, template, and application requests, and maintain pilot status and usage in Salesforce.
- Support Account Executives with integration and feature questions, weekly integrations sales desk participation, RFPs, and security questionnaires.
- Document integrations, templates, provider lists, and known issues for implementation handoff.
- Escalate product and integration findings with clear reproduction steps and improve debugging tools, checklists, documentation, and playbooks.
Requirements
- 3–7 years of experience in sales engineering, solutions engineering, implementation, or healthcare IT.
- Hands-on experience with at least one ambulatory EHR, such as athenahealth, eClinicalWorks, AdvancedMD, NextGen, ModMed, Practice Fusion, or WebPT.
- Ability to read and debug integrations involving browser automation, DOM, REST APIs, JSON schemas, HL7/FHIR, and SQL.
- Ability to explain ambient AI note generation, limitations, and workflows to physicians and technical teams in plain language.
- Strong organization and ability to manage multiple pilots across EHRs.
- Knowledge of clinical documentation, specialty workflows, HIPAA, SOC 2, and HITRUST.
- Strong ownership and customer-facing communication skills.
Nice to Have
- Engineering experience with a desire to work more directly with customers.
- Experience with Epic, Cerner, or Meditech Expanse.
Compensation and Benefits
- Competitive compensation and benefits.
- Potential career paths into Forward Deployed Engineering, enterprise Sales Engineering, or Product.
Skills
Sales Engineering, Solutions Engineering, Healthcare It, Ehr Integrations, Browser Automation, Dom, REST APIs, JSON, Hl7, FHIR, SQL, Salesforce, Slack, HIPAA, SOC 2
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