Account Manager - North America - Enterprise Segment
Own full commercial relationship and customer success for 25-50 enterprise accounts in AI products, driving NRR, cross-sell, and renewals. Requires 5-7 years B2B SaaS experience, technical fluency in AI/APIs, and end-to-end revenue ownership.
Salary not listed
Remote5+ YOEAccount Management
About the role
Responsibilities
Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts (companies between 2,000 and 10,000 employees).
Build executive relationships, success plans, and expansion motions to drive outcomes at scale.
Advise customers on agent design, voice customization, conversation flows, integrations; use data and logs to spot friction.
Connect technical performance to commercial growth; own NRR, drive cross-sell into product suite, lead renewals end-to-end.
Requirements
5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products with quantified enterprise wins.
Own revenue outcomes end-to-end (quota, retention, expansion) without sales handoff.
Navigate complex deals where champion and economic buyer differ.
Hold technical conversations with developers/engineering (familiarity with AI concepts, API integrations, SDKs).
Use product data for health signals, expansion, and risk mitigation.
Present to C-suite, troubleshoot with engineering, close with procurement.
Preferred
Experience in voice AI, audio AI, or conversational AI.
Experience selling/expanding into multiple products within a platform.
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