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ElevenLabsElevenLabsNew York, NY

Account Manager - North America - Enterprise Segment

Own full commercial relationship and customer success for 25-50 enterprise accounts in AI products, driving NRR, cross-sell, and renewals. Requires 5-7 years B2B SaaS experience, technical fluency in AI/APIs, and end-to-end revenue ownership.

Salary not listed
Remote5+ YOEAccount Management

About the role

Responsibilities

  • Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts (companies between 2,000 and 10,000 employees).
  • Build executive relationships, success plans, and expansion motions to drive outcomes at scale.
  • Advise customers on agent design, voice customization, conversation flows, integrations; use data and logs to spot friction.
  • Connect technical performance to commercial growth; own NRR, drive cross-sell into product suite, lead renewals end-to-end.

Requirements

  • 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products with quantified enterprise wins.
  • Own revenue outcomes end-to-end (quota, retention, expansion) without sales handoff.
  • Navigate complex deals where champion and economic buyer differ.
  • Hold technical conversations with developers/engineering (familiarity with AI concepts, API integrations, SDKs).
  • Use product data for health signals, expansion, and risk mitigation.
  • Present to C-suite, troubleshoot with engineering, close with procurement.

Preferred

  • Experience in voice AI, audio AI, or conversational AI.
  • Experience selling/expanding into multiple products within a platform.

Compensation

  • Competitive OTE structure: 70% base, 30% variable.
  • Variable: 70% NRR, 30% product cross-sell (cross-sell counts toward NRR).
  • Quota on managed ARR; accelerators for above-target NRR.
  • Paid quarterly.

Skills

SaaSAI/MLAPI IntegrationsSDKsNet Revenue RetentionNrrCustomer SuccessAccount ManagementVoice AiConversational AIProduct Expansion
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