Director of People Operations
Leads the people function across performance, employee relations, policies, benefits, HR systems, engagement, and onboarding while managing Talent & Recruiting. Requires 10+ years of progressive people operations and HR partnering experience, including hands-on work in a small company.
About the job
Responsibilities
- Design and run performance review and promotion cycles, including calibration, manager enablement, systems, and communications.
- Partner with leaders on development planning and performance improvement.
- Advise employees and managers on workplace matters, lead investigations, coach managers, and determine when to involve counsel.
- Build and maintain the employee handbook and people policies; own review, approval, rollout, and ongoing updates.
- Manage benefits programs end to end, including evaluation, renewals, open enrollment, new-hire enrollment, and life-event changes.
- Serve as the point of contact for benefits questions and report on utilization and spend.
- Administer the HRIS, including configuration, integrations, and data integrity.
- Build reporting on headcount, attrition, and engagement.
- Design onboarding and offboarding programs, including transition planning, exit interviews, and documentation.
- Support culture and engagement through recognition programs, rituals, internal communications, and engagement surveys.
- Lead and develop the Talent & Recruiting team.
- Hire and manage an office manager and employee experience role.
Requirements
- 10+ years of progressive experience across people operations and HR business partnering, including leadership of a people function.
- Experience at a company with fewer than 150 employees, owning a broad scope and executing work directly.
- Experience designing and running performance cycles end to end.
- Direct experience advising on employee relations matters and escalating appropriately.
- Hands-on HRIS administration, including configuration and data cleanup.
- Experience leading and developing talent and recruiting teams.
- Excellent written communication skills for policy, program design, and internal communications.
Nice-to-haves
- Experience building a people function from the ground up.
- Familiarity with Rippling.
Compensation and Benefits
- Base salary: $150,000-$170,000, based on seniority and relevant experience.
- Discretionary performance bonus, equity, medical, dental, and vision coverage.
- 401(k), monthly wellness and fitness stipend, paid time off, and company holidays.
- Annual company off-sites, parent-friendly policies, remote flexibility, and paid family leave.
Skills
People Operations, Human Resources, Employee Relations, Performance Management, Benefits Administration, HRIS, Talent Acquisition, Recruiting, Employee Engagement, Internal Communications, Rippling
Similar jobs
People Ops jobs
Greenhouse
United States
Leads People Operations and People Systems strategy, HRIS governance, employee-lifecycle process improvement, compliance, analytics, and AI adoption. The role requires 8+ years of progressive People Operations experience, including leadership of HRIS or People Systems teams.
Dandy
United States
Leads strategic HR partnership for Finance, Legal, Operations, and People organizations, owning organizational design, workforce planning, performance management, talent development, culture, and employee relations. Requires 10+ years in HR or People Operations and strong experience influencing senior leaders.
Fivetran
Oakland, CA
Leads global workplace strategy, office portfolio management, events, vendors, budgets, and employee engagement across 10 locations. Requires 10+ years of workplace or facilities experience, 7+ years managing people and managers, and substantial international commercial real estate expertise.
Anterior
New York, NY
Build and lead the foundational People function for a rapidly scaling AI healthcare company, spanning performance, development, culture, compensation, workforce planning, and hiring. The role suits a pragmatic, entrepreneurial player-coach with strong interpersonal skills and exposure to recruiting or people development.
Flexport
Bellevue, WALeads the HR strategy and team supporting Flexport’s multi-site fulfillment network, including workforce conversion, compliance, talent acquisition, employee relations, and culture initiatives. Requires 12+ years of progressive HR experience and substantial leadership experience in large-scale operational environments.