Product Deployment Specialist
Serves as the bridge between customers, product, and market for an AI-powered deductions platform. Builds internal processes, engages customers, and informs product strategy for CPG finance workflows.
About the job
What you’ll do
- Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently
- Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities
- Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback
- Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context
- Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning
- Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution
What we’re looking for
- 3+ years of experience in product, consulting, investment banking, investing or domain-focused roles (e.g., deductions, accounts receivable, CPG finance)
- Analytical and structured thinking skills; able to break down complex processes and articulate what automated solutioning should look like
- Strong communication skills with the ability to translate operational knowledge into written documentation and requirements to a wider audience
- Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus
- Deep curiosity about our customers and an excitement to become a subject matter expert in CPG and retail
- Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding
- Willingness to work at our NYC Headquarters 5 days a week
Perks + Benefits
- Equity
- Paid Relocation
- Unlimited PTO
- 401(K) through Vestwell
- Provided MacBook
- Fully Paid Health, Dental, and Vision plans
- Catered Lunches on Fridays
- Nightly Team Dinners for those staying past 6:30pm
- Unlimited coffee and snacks featuring our brands
Skills
Product Management, Process Documentation, Customer Engagement, Financial Workflows, Requirements Gathering, Market Research, Stakeholder Management, Analytical Thinking, Product Strategy, Cross-Functional Collaboration
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