Product Deployment Specialist

What you’ll do

• Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently
• Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities
• Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback
• Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context
• Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning
• Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution

What we’re looking for

• 3+ years of experience in product, consulting, investment banking, investing or domain-focused roles (e.g., deductions, accounts receivable, CPG finance)
• Analytical and structured thinking skills; able to break down complex processes and articulate what automated solutioning should look like
• Strong communication skills with the ability to translate operational knowledge into written documentation and requirements to a wider audience
• Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus
• Deep curiosity about our customers and an excitement to become a subject matter expert in CPG and retail
• Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding
• Willingness to work at our NYC Headquarters 5 days a week

Perks + Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands