Manager, Enrollment

Responsibilities

• Manage and develop a team of 51 enrollment specialists covering government payer enrollment and high-volume commercial payer enrollment.
• Build a management layer of leads or supervisors and clarify escalation paths.
• Establish queues, deadlines, prioritization, and accountability standards for accurate, timely application submission.
• Analyze denied enrollment applications, identify root causes, coordinate corrections and resubmissions, and reduce denial rates.
• Manage payer follow-up cadences and escalate stalled or at-risk applications.
• Serve as the primary liaison between Enrollment and internal client-facing programs.
• Partner with Revenue Cycle Management, Sales, Payer Contracting, Medical Staff Credentialing, Compliance, and Legal.
• Build and manage an enrollment ticketing workflow in Jira.
• Track and report team throughput, application volume, and denial and approval trends.
• Coach the team, set goals, manage performance, and support career development.

Requirements

• 5+ years of experience in provider enrollment, credentialing, or payer relations, including both government and commercial payers.
• 2+ years of experience leading or supervising a large, high-volume operational team, ideally 25+ staff.
• Experience managing through sub-leads or supervisors.
• Experience with Medicare, Medicaid, Medicaid Advantage, and commercial payer enrollment.
• Direct telehealth experience preferred.
• Experience with multi-state or multi-region private practice enrollment.
• Ability to analyze denial and process data and identify root causes.
• Working knowledge of enrollment and credentialing systems.
• Excellent written and verbal communication skills.
• Strong organization and attention to detail.

Nice-to-Haves

• Telehealth industry experience.
• Experience managing or partnering with globally distributed or offshore teams.
• Experience implementing or managing Jira or similar ticketing and workflow tools.

Compensation & Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Flexible Spending Accounts and Health Savings Accounts.
• Generous paid time off.
• Hybrid-work flexibility.
• 401(k) with company match.
• Life insurance and pet insurance.