CX Knowledge Architect
Own CX knowledge strategy and systems globally. Design scalable information architecture, governance, and AI-optimized knowledge bases to improve support quality and efficiency.
Own editorial quality and narrative for OpenAI's safety transparency artifacts including system cards and the Deployment Safety Hub. Translate complex technical safety work into rigorous, accessible public materials while building AI-assisted workflows to scale the practice.
Own CX knowledge strategy and systems globally. Design scalable information architecture, governance, and AI-optimized knowledge bases to improve support quality and efficiency.
Write and maintain developer documentation, API guides, and technical specs for AI agent platform. Collaborate with engineering and product teams to ensure accurate, user-friendly content.
Write and own technical documentation, guides, tutorials, and API references for Firecrawl, an AI web data extraction platform. Turn complex functionality into clear, actionable content that drives developer success. Requires 3+ years writing docs for developer or API products, strong technical aptitude to read code and use APIs, and a product-oriented approach to documentation.
Produce and edit technical product videos, AI-generated content, and graphics for cloud security enablement. Requires 2+ years multimedia production experience plus 3+ years cloud infrastructure (AWS/Azure/GCP) and Kubernetes expertise.
Technical Trainer and Adoption Specialist responsible for designing, developing, and delivering training programs on company platforms, AI tools, and onboarding. Requires building curricula from scratch, creating eLearning/video content, conducting needs analyses, and up to 30% travel to support corporate and manufacturing teams.