Senior Forward Deployed Engineer

What you'll work on

• Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed.
• Shipping code, reliable software, and systems that carry production traffic from day one.
• Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees.
• Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product.
• Designing and delivering self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures.
• Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild.
• Debugging production issues across the full stack and own them to resolution.
• Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates.
• Feeding field knowledge back into the core product so we never solve the same problem twice.

What you bring to the table

• 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work.
• Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust.
• Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments.
• Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon.

Bonus points

• Previous founding experience.
• Experience in an FDE, solutions architecture, or professional services motion.