Customer Engineer
The Customer Engineer leads technical pre-sales engagements, including discovery, tailored demos, competitive positioning, and structured POCs, while partnering with sales and delivery teams. The role requires 3–5+ years in technical pre-sales and a foundation in analytics, event tracking, APIs, or data warehouses.
About the job
Responsibilities
- Lead technical discovery to understand prospects’ business challenges, technical environments, and qualification before committing to a proof of concept (POC).
- Design and deliver tailored, research-backed demos tied to prospect business outcomes.
- Establish technical fit and scope meaningful proofs before POCs begin.
- Own competitive technical positioning against Amplitude, PostHog, and warehouse-native alternatives.
- Run structured POCs with defined success criteria, a named focus metric, validated data, and an immediately actionable handoff package.
- Support cross-sell and strategic expansion requiring new technical evaluations.
- Partner with Account Executives on deal strategy, technical objections, and expansion planning.
- Collaborate with Delivery Engineers so POCs reflect production realities.
Requirements
- 3–5+ years of experience in Solutions Engineering, Sales Engineering, or technical pre-sales at a B2B SaaS company.
- Technical foundation in data analytics, event tracking, APIs, data warehouses, or related domains.
- Commercial instinct and a deal-oriented approach.
- Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
- Clear, compelling communication with technical and non-technical audiences.
- Competitive knowledge of the analytics landscape, or the ability to develop it quickly.
- Humble, hungry, smart, and accountable.
Benefits
- Comprehensive medical, vision, and dental care
- Mental wellness benefit
- Generous vacation policy and additional company holidays
- Enhanced parental leave
- Volunteer time off
- US pre-tax benefits, including 401(k)
- Wellness benefit and holiday break
Skills
Data Analytics, Event Tracking, APIs, Data Warehouses, Proofs Of Concept, Technical Discovery, Sales Engineering, Solutions Engineering, B2B SaaS, Mixpanel, Amplitude, Posthog
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