Account Manager, Loyalty & Rewards
Own post-sale relationships and end-to-end launches for enterprise loyalty and rewards partners, coordinating cross-functional teams and driving program growth. Requires 3–7 years of account, customer success, implementation, partner, or program management experience and strong commercial and organizational skills.
About the job
Responsibilities
- Own post-sale relationships for a portfolio of loyalty and rewards partners from kickoff through launch and ongoing growth.
- Translate signed deals into concrete programs, including earn structures, redemption catalogs, offer strategy, funding models, and success metrics.
- Manage launches end to end: build plans, drive timelines, resolve blockers, and track stakeholder deliverables.
- Serve as the primary partner contact while coordinating Product, Engineering, Business Development, Compliance, and Marketing teams.
- Lead recurring business reviews, report on program performance, identify spend and engagement insights, and recommend improvements.
- Identify account expansion opportunities and provide context to Business Development.
- Maintain account documentation, launch trackers, and internal reporting.
- Bring partner feedback into product roadmap discussions.
Requirements
- 3–7 years of experience in Account Management, Customer Success, Implementation, Partner Management, or Program Management.
- Experience managing complex, multi-stakeholder programs to deadlines with ownership of outcomes.
- Exceptional attention to detail.
- Strong written and verbal communication skills and relationship-building ability.
- Comfort operating with ambiguity and building processes without an established playbook.
- Strong commercial instincts and a focus on measurable partner value.
- Fluency with CRM, project-tracking, and spreadsheet tools.
- Comfort using data to answer business questions.
Nice-to-haves
- Experience with loyalty, rewards, card-linked offers, or fan engagement programs.
- Understanding of card payments economics, including interchange, merchant funding, and program P&L.
- Experience with fintechs, neobanks, issuers, or card program managers.
- Experience coordinating with brand, entertainment, or merchant partners.
- Familiarity with stablecoins, cryptocurrency, or digital assets.
Compensation and Benefits
- $135,000–$165,000 annual salary.
- Unlimited time off, with a minimum of 10 days required annually.
- Flexible work options and a home-office setup stipend.
- Health, dental, and vision coverage for US employees and dependents.
- Company-subsidized life insurance.
- 401(k) with a 4% company match.
- Equity option plan.
- Monthly health and wellness stipend.
- Office meals for employees working from the office.
- Domestic and international team offsites.
Skills
Account Management, Customer Success, Program Management, Project Management, CRM, Spreadsheets, Data Analysis, Loyalty Programs, Rewards Programs, Card Payments, Merchant Funding, Stablecoins, Cryptocurrency, Business Reviews
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