Senior Account Manager
Manages strategic client relationships by improving account health, driving product adoption, and identifying expansion and renewal opportunities. The role requires at least five years of client-facing, account management, sales, or supply chain experience, including two years in logistics or freight forwarding.
About the job
Responsibilities
- Navigate complex organizational hierarchies with key client executives and stakeholders to empower clients and deepen relationships with Flexport.
- Meet regularly with clients to monitor account health and improve their experience.
- Identify, develop, and close upsell, cross-sell, and renewal opportunities.
- Monitor client financial health, report on client financials, and ensure consistent payment schedules.
- Lead and participate in client onboarding and create standard operating procedures.
- Scope and guide implementation stages and timelines for new opportunities and clients.
- Collaborate globally with counterparts in Asia, North America, and Latin America to ensure a consistent account management experience.
- Monitor client metrics and work with Global Operations teams to meet client expectations, address escalations, and resolve issues.
- Prepare content for regular client touchpoints that demonstrates realized value and identifies opportunities to improve performance.
- Architect three-year supply chain roadmaps aligned with clients’ global business goals.
- Drive product adoption among client stakeholders.
- Review and document client success criteria, refining them as client needs evolve.
- Expand supply chain process knowledge through internal and external training.
- Maintain client health data in Salesforce and other systems to improve the client experience.
- Mentor and coach fellow Account Managers.
Requirements
- 5+ years of experience in supply chain operations, sales/account management, or a client-facing role.
- 2+ years of experience in logistics, freight forwarding, or supply chain.
- Client-centric approach with a focus on client outcomes and strategic account planning.
- Hands-on, process-oriented, structured thinking and strong problem-solving skills.
- Curiosity and ability to understand client needs and translate them into relevant solutions.
- Strong attention to detail and ability to use metrics to identify improvement opportunities.
- Strong business acumen.
- Proven track record of cross-selling products.
- Strong focus on growing customers through a consultative approach.
Skills
Supply Chain, Account Management, Logistics, Freight Forwarding, Salesforce, Strategic Account Planning, Consultative Selling, Cross-Selling, Client Onboarding, Standard Operating Procedures, Financial Analysis, Problem Solving
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