Director of Partnerships, Litigation Support

Why You Should Choose Steno

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in you – Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Competitive Total Comp $110,000-$130,000 (including quarterly bonus) – with real growth potential as you make your mark and build something meaningful.
• Ground-floor leadership opportunity – You'll be the first dedicated Director of Partnerships on the Lit Support team, setting the tone, building the playbook, and growing a team around you.
• Build and lead a team – Grow, mentor, and shape a high-performing partnerships function with real autonomy and visibility across the org.
• Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance.

Why the Lit Support Team at Steno Is Different

• You own the client relationship – From onboarding to escalation resolution, you're the person clients and internal teammates count on to get things done.
• Cross-functional and high-visibility – Partner closely with Sales, Operations, and the Lit Support team to ensure everyone is aligned and moving in the same direction.
• Built for builders – You'll identify gaps in the client experience and fix them, designing scalable playbooks that set the foundation for a growing team.
• Real complexity, real impact – Navigate court filing, service of process, multi-market client needs, and a fast-moving product environment where no two days look the same.

You’re Gonna Crush it If:

• You have 5+ years of experience in the legal or litigation support industry, with a focus on customer success, account management, or client services.
• You have hands-on expertise with court filing and service of process - and can speak to attorneys about these services with authority.
• You've effectively led webinars and product demos for legal professionals.
• You have sold or supported the sale of litigation support services - you understand the full client lifecycle from prospect to ongoing transactions.
• You're proficient with Slack, Zendesk, and HubSpot (or similar CRM/support tools).
• You communicate exceptionally well - both written and verbal - and know how to adapt your tone and style to your audience.
• You're a natural connector who builds trust quickly and sustains it over time.