Latest Customer Success jobs at Ramp

Leads Phone, Email, and Chat customer experience operations in a 24/7 environment, developing managers, improving performance, and scaling AI-enabled workflows. Requires experience leading complex operational teams, strong analytical and communication skills, and a high-ownership approach to customer-facing operations.

Leads a senior Premier Support team serving complex enterprise accounts, owning people development, performance, escalations, SLAs, and operational scale. Requires 2+ years of people management and 4+ years in enterprise support, technical account management, or customer success.

Own activation and early growth for partner-referred customers by managing strategic partner relationships, delivering enablement, and scaling onboarding. The role requires at least three years of relevant experience, strong project management and communication skills, and the ability to exceed performance targets.

Own activation and early growth for partner-referred customers while building Ramp’s Partner Success program and implementation motion. The role requires at least five years of Partner Success experience, strong partner operations and project management skills, and the ability to collaborate with product and engineering teams.

Owns high-volume onboarding and activation of micro-SMB/MM customers to full Ramp adoption within 60 days using scalable motions. Requires 5+ years B2B SaaS customer success, executive presence, data-driven decisions, and cross-functional collaboration.

Drives onboarding, activation, and growth for self-service SMB customers at scale, owning high-volume accounts to ensure quick Ramp adoption. Requires 3+ years in sales/customer success/product ops with strong project management.

Own scaled onboarding and activation for Ramp’s micro-SMB and SMB customers, managing a high-volume book of business and ensuring customers complete implementation within 60 days. The role requires at least three years of B2B experience, strong project management and communication skills, and KPI ownership.

Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.

Lead scaled customer success programs for Ramp's micro-SMB customers by owning self-service onboarding, activation, and education at scale. Manage and develop a team of 6-8 CSMs while partnering cross-functionally with Product, Growth, and Data to optimize processes, automation, and metrics for retention and expansion.

Own end-to-end customer onboarding, adoption, and expansion for Ramp’s early European customer base. The role combines change management, CFO-level value communication, technical understanding of integrations and workflows, and commercial ownership in a build-from-scratch environment.

Leads customer onboarding and implementation for Ramp's financial platform, partnering with account managers to ensure quick value realization, drive revenue, and manage workflows for commercial customers. Requires 3+ years in customer success or account management with strong project skills.

Leads onboarding and implementation of Ramp's financial products for mid-market customers, driving revenue through fast activation and problem-solving. Requires 5+ years in sales, customer success, or product operations in B2B environments.

Leads implementation and onboarding of Ramp's platform for strategic enterprise customers, acting as a project manager and consultant to drive product utilization and revenue. Requires 10+ years in B2B implementation or customer success with strong project management skills.

Leads implementation and onboarding of Ramp's platform for enterprise customers, acting as strategic consultant to drive product utilization and revenue. Requires 7+ years in customer success or sales, enterprise project management, and AI fluency.