Customer Activation Manager | Enterprise
Leads implementation and onboarding of Ramp's platform for enterprise customers, acting as strategic consultant to drive product utilization and revenue. Requires 7+ years in customer success or sales, enterprise project management, and AI fluency.
About the job
What You’ll Do
- Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers
- Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
- Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
- Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
- Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Assist customers with change management, and help run custom trainings for their organizations
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
What You'll Need
- Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
- Large scale strategy change management, preferably in Finance or Fintech
- AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what "efficient" looks like in a modern sales motion
- Experience managing enterprise customer relationships with numerous stakeholders
- Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
- Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment
Nice to Haves
- Bachelor’s degree from an accredited university
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience implementing a nascent product to Enterprise customers
- Experience with financial services sales
- Experience at a high-growth startup
Skills
Project Management, Change Management, AI Tools, NetSuite, Quickbooks, Xero, Sage, Fintech, Customer Success, Implementation
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