Latest Customer Success jobs at Harvey

Own retention, renewals, and expansion for a high-volume EMEA customer portfolio through scaled engagement, data-driven health management, and consultative customer success. Requires 3+ years in customer success, account management, or renewals within enterprise SaaS, legal technology, or consulting.

Leads an enterprise customer success organization across Southern Europe and DACH, owning scalable adoption, retention, expansion, and customer advocacy strategies. Requires leadership experience in enterprise SaaS, strategic account management, talent development, and cross-functional influence.

Serves as Harvey’s customer-facing legal AI specialist in Korea, helping law firms and in-house teams adopt the platform through onboarding, training, and consultative guidance. Requires Korean legal qualification or equivalent, at least three years as a qualified lawyer, and professional fluency in Korean and English.

Own retention, renewals, and expansion across a high-volume Enterprise SaaS customer portfolio. The role combines consultative engagement, data-driven health monitoring, QBRs, and cross-functional collaboration to drive adoption and revenue growth.

Leverages England & Wales legal experience to help law firms and in-house teams adopt Harvey’s AI platform. The role leads onboarding and training, builds executive relationships, identifies adoption and expansion opportunities, and translates customer needs into product feedback.

Advises Canadian legal teams on integrating Harvey’s AI platform into research, drafting, diligence, and compliance workflows. The role requires a qualified lawyer with at least three years of experience, strong executive presence, and excellent presentation and customer-engagement skills.

Enterprise Customer Success Manager guiding clients (especially in asset management, banking, legal) through adoption of Harvey's AI platform. Drive implementation, training, relationship management, and ROI using metrics while feeding insights back to product teams.

Majors Customer Success Manager guiding Harvey's largest enterprise customers (elite law firms, Fortune 500, asset managers) through AI platform adoption, driving value realization, change management, executive relationships, and product feedback. Requires consulting or strategic CS background with strong influence and prioritization skills.

Leads Harvey’s academic partnerships with law schools across the UK, EMEA, and APAC, managing outreach, onboarding, training, ambassador programs, and curriculum integrations. The role requires legal or academic-program experience, strong relationship management, organizational ability, and a London base with international travel.

Leads and scales an enterprise Customer Success organization, driving adoption, retention, expansion, and measurable value for sophisticated clients. Requires 8+ years in customer-facing success or account management, including 3+ years leading enterprise CS teams.

Own customer adoption, value realization, renewals, retention, and expansion for a mid-market portfolio across EMEA. The role requires 3–4+ years in customer-owning SaaS roles, commercial negotiation experience, and a track record against revenue or retention targets.

Owns value realization for enterprise customers by integrating an AI platform into legal and professional-services workflows, driving adoption, renewals, and expansion. The role requires 3–4+ years in customer-facing technology or SaaS roles and strong executive, project-management, and stakeholder-influence skills.

Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.

Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.

Leads and develops EMEA Product Specialists who help law firms and in-house legal teams adopt and expand their use of Harvey’s AI platform. Requires a qualified lawyer with 7+ PQE, people-management experience, legal technology expertise, and strong customer-facing communication skills.

Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.

Owns value realization, adoption, renewals, and expansion for mid-market customers integrating AI into legal and professional-services workflows. The role requires 3–4+ years in customer-owning SaaS roles, strategic planning, executive engagement, and strong stakeholder management.

Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.

Own value realization for enterprise customers by integrating AI into legal and professional-services workflows, driving adoption, and building executive relationships. The role partners with Sales, Product, and Engineering on renewals, expansions, and customer outcomes.