Enterprise Customer Success Manager guiding clients (especially in asset management, banking, legal) through adoption of Harvey's AI platform. Drive implementation, training, relationship management, and ROI using metrics while feeding insights back to product teams.
Lead the mid-market Customer Success strategy and team across the Americas for Harvey's AI platform. Own NRR, adoption, expansion, team scaling, and executive relationships with law firms and legal departments.
Majors Customer Success Manager guiding Harvey's largest enterprise customers (elite law firms, Fortune 500, asset managers) through AI platform adoption, driving value realization, change management, executive relationships, and product feedback. Requires consulting or strategic CS background with strong influence and prioritization skills.
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.
Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
Build and scale customer community, advocacy, and engagement programs at Harvey AI. Design customer-facing initiatives, build relationships with power users and executives, coordinate research and events, and create scalable operational playbooks. Requires 5-8+ years in customer marketing, community, or program management at high-growth SaaS/AI companies.
Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.
Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.
Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.
Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.
Enterprise Customer Success Manager guiding clients (especially in asset management, banking, legal) through adoption of Harvey's AI platform. Drive implementation, training, relationship management, and ROI using metrics while feeding insights back to product teams.
Lead the mid-market Customer Success strategy and team across the Americas for Harvey's AI platform. Own NRR, adoption, expansion, team scaling, and executive relationships with law firms and legal departments.
Majors Customer Success Manager guiding Harvey's largest enterprise customers (elite law firms, Fortune 500, asset managers) through AI platform adoption, driving value realization, change management, executive relationships, and product feedback. Requires consulting or strategic CS background with strong influence and prioritization skills.
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.
Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
Build and scale customer community, advocacy, and engagement programs at Harvey AI. Design customer-facing initiatives, build relationships with power users and executives, coordinate research and events, and create scalable operational playbooks. Requires 5-8+ years in customer marketing, community, or program management at high-growth SaaS/AI companies.
Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.
Get a push summary when new jobs match your saved alerts.
Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.
Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.
Guide mid-market clients in adopting Harvey's AI platform, manage relationships for 40+ accounts, drive implementation, training, and scalable processes to maximize value and ROI. Requires SaaS/legal experience, strong communication, and tools like Salesforce.