Legal Engineer, Product Specialist
Leverages England & Wales legal experience to help law firms and in-house teams adopt Harvey’s AI platform. The role leads onboarding and training, builds executive relationships, identifies adoption and expansion opportunities, and translates customer needs into product feedback.
About the job
Responsibilities
- Build trusted relationships with law firm and in-house legal teams by understanding their workflows and providing tailored guidance on incorporating Harvey’s AI into daily practice.
- Design and lead onboarding sessions, training workshops, and ongoing enablement programs to drive adoption and maximize platform value.
- Partner with Customer Success Managers and Account Executives to identify expansion opportunities and support renewals through demonstrated customer impact and engagement.
- Surface adoption obstacles through thoughtful user engagement and develop strategies to overcome them.
- Translate legal practice needs into actionable feedback for product and engineering teams.
- Monitor usage trends, identify at-risk accounts and untapped opportunities, and collaborate cross-functionally to re-engage users.
- Create customer-facing content, including training materials, use-case guides, and FAQ resources.
- Deliver domain-specific guidance that supports Harvey’s credibility and brand among legal professionals.
- Travel to customer and company offices may be required.
Requirements
- Qualification in England & Wales.
- At least 3 years of experience practicing law at a top-tier law firm, preferably with an in-house or transactional focus.
- Executive engagement skills and the ability to establish relationships with key decision-makers.
- Excellent presentation skills for legal and executive audiences, including impromptu whiteboarding, presentations, and demos.
- Strong understanding of legal processes and challenges faced by legal professionals.
- Curiosity about AI’s potential to transform the legal industry.
Nice to Have
- Sales or customer-facing experience, including law firm business development or secondment experience.
- Experience directly managing law firm client matters and relationships.
Skills
Artificial Intelligence, Customer Success, Account Management, Legal Practice, Legal Workflows, Executive Engagement, Presentation Skills, Product Feedback, User Adoption, Training Workshops
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