Owns Harvey’s outsourced customer support partnership, including vendor performance, workforce management, quality, routing, and scalable operating processes. The role requires end-to-end BPO ownership, Zendesk expertise, strong program management, and fluency in AI-enabled support operations.

Fournit un support premium personnalisé aux voyageurs et aux hôtes Airbnb, en gérant des cas complexes de bout en bout par téléphone, messagerie et chat. Le rôle exige au moins trois ans d’expérience en service client, la maîtrise de l’anglais et du français, ainsi qu’une disponibilité en horaires décalés.

Provides high-touch, end-to-end support for Airbnb guests, Hosts, and premium community members across multiple communication channels. The role requires at least three years of customer service experience, strong judgment, hospitality skills, and fluent English and French communication.

Provides empathetic support to customers across phone, email, and live chat, troubleshooting issues and coordinating escalations. Requires strong communication skills, CRM proficiency, and 1–3 years of experience.

Provides empathetic, solutions-focused support to clients, Taskers, and partners while using customer feedback and inquiry trends to improve satisfaction. Requires fluency in English and German, at least one year of customer service experience, and strong written and verbal communication skills.

Supports prospective home lending borrowers through early-stage applications by phone, email, and chat, resolves escalations, and documents interactions across multiple systems. Requires 1–2 years of customer service or borrower-support experience and a hybrid schedule near Columbus, Ohio.

Supports external users, troubleshoots issues, and improves operational processes and product communication. The role requires customer-facing operations experience, strong communication and problem-solving skills, and comfort with cross-functional, in-office work.

Provides empathetic, solutions-focused support to Clients, Taskers, and Partners across email, chat, messaging, and phone channels. The role requires at least one year of customer service experience plus fluency in English and Spanish.

Leads customer support operations and a team of Solutions Analysts, focusing on coaching, performance management, escalations, quality control, and process improvement. Requires at least four years in customer support and three years of management or leadership experience.

Leads premium customer-support operations, managing teams of approximately 10–15 ambassadors, complex escalations, staffing, performance, and employee development. Requires 10+ years in user support or operations and 5+ years of direct people management.

Leads a remote B2B technical support team serving complex drone, software, cloud, and operational use cases. The role manages people and operational KPIs while coaching representatives, improving support processes, and driving customer resolutions.

Supports external users by troubleshooting issues, improving operational processes, and partnering across teams on critical workflows. The role requires customer-facing operations experience, strong communication and analytical skills, and availability for a rotating weekend schedule in an office environment.

Supports external users by troubleshooting issues, improving operational processes, and partnering across teams to enhance products and workflows. The role requires strong communication, analytical problem-solving, collaboration, and availability for a weekend shift pattern in an in-office environment.

Resolves escalated user issues through social media channels, including technical product questions, while coordinating with internal teams and improving support operations. The role requires 2–5 years of social media or customer support experience, strong communication and problem-solving skills, and in-office availability.

Resolves customer issues and technical questions across social media channels, handling escalations and partnering with internal teams on incidents and process improvements. The role requires customer support experience, strong communication and analytical skills, and weekend rotation availability.

Leads a player-coach fraud operations team, balancing complex casework with coaching, performance management, investigations, and process improvement. Requires 6+ years in fraud or financial crime operations, leadership experience, data-driven decision-making, and English-Spanish fluency.

Provides accurate, timely clinical documentation in EHR systems while supporting clinicians across specialties. The role requires knowledge of medical terminology, healthcare workflows, documentation quality standards, privacy requirements, and ambient AI tools.

Provides expert B2B SaaS customer support, manages complex escalations, trains new agents, and improves CX workflows. Requires at least three years of customer support experience, strong communication and troubleshooting skills, and proficiency with modern support tools.

Cette personne gère de bout en bout des dossiers complexes et sensibles pour offrir un soutien premium aux voyageurs et aux hôtes Airbnb. Le rôle exige au moins six ans d'expérience en service à la clientèle, d'excellentes aptitudes de communication et une grande autonomie.

Provides autonomous, high-touch support for complex and sensitive reservation issues involving Airbnb hosts and guests. The role requires 6+ years of customer service experience, strong conflict-resolution and stakeholder-management skills, advanced computer proficiency, and schedule flexibility.

Provides autonomous, end-to-end support for complex and sensitive cases involving Airbnb Hosts and Guests, including high-value reservations. The role requires 6+ years of multicultural customer service experience, strong conflict-resolution and stakeholder skills, and fluency in English and Portuguese.

Leads the enablement function for a contributor-support organization, owning onboarding, curriculum, coaching, QA, knowledge management, and team leadership. Requires 4–6 years in enablement or related disciplines, management experience, and strong instructional-design and stakeholder-influence skills.

Leads and develops a tiered customer support team, overseeing performance, operations, escalations, reporting, and training. The role requires at least two years of direct people-management experience in customer support or operations.

Handles routine and moderately complex contributor inquiries across email and chat, investigates issues, documents resolutions, and escalates cases as needed. The role requires prior high-volume support experience, strong English communication, and independent remote work capability.

Provides Tier 1 technical customer support for Dialpad products across phone, email, and chat. The role requires at least three years of customer support experience, SaaS or telecommunications experience, strong troubleshooting skills, and availability during Japan hours and on-call periods.

Handles urgent user safety, trust, fraud, and regulatory escalations while improving operational processes and identifying risk trends. Requires 5+ years of relevant operations or investigations experience, strong judgment, analytical ability, and flexibility for a weekly weekend shift.

Supports small business owners with payroll processing, tax, compliance, and filing questions through email, chat, and phone. Requires payroll industry knowledge, at least two years of customer-facing experience, strong communication, and comfort working in a high-volume environment.

Supports advisors and clients by managing daily financial operations, processing requests like account openings and transfers, and acting as liaison with custodians. Requires 3+ years in financial services, bachelor's degree, and strong organizational skills.

Serve as the first point of contact for fans with ticket, order, and event issues, primarily via Intercom chat/email alongside an AI agent. Troubleshoot common problems, escalate complex cases, and collaborate with teams to improve the fan experience. Requires 0-1 years customer service experience and a Tuesday-Saturday schedule.

Provides end-to-end, personalized support for Airbnb guests and Hosts, including complex case resolution and stakeholder engagement. Requires at least three years of customer service experience plus fluent spoken and written English and French.

Supports global Front customers through email and live chat during LATAM hours, resolving issues with empathy and precision. The role requires at least two years of customer service experience, strong technical aptitude, excellent English communication, and collaboration with Product and Engineering.

Leads high-impact customer escalations while building the escalation management function across a SaaS support organization. The role requires 8+ years of customer support experience, cross-functional leadership, executive communication, and strong analytical and writing skills.

Escalation Manager responsible for coordinating resolution of high-impact customer issues, partnering with engineering, product, and success teams. Build out escalation management function, processes, and data-driven recovery plans in a SaaS environment. Requires 8+ years customer support experience with escalation expertise.

Provide exceptional customer support in a healthcare call center by handling inbound/outbound calls to members, physicians, and pharmacies, resolving issues, educating on pharmacy benefits, and ensuring one-call resolution with empathy and urgency. Requires 2+ years call center experience and onsite work in Plano, TX.

Support Specialist providing high-quality customer support for Brex's finance platform via email, phone, and chat. Requires strong communication, empathy, and comfort with AI tools; based in the Salt Lake City area with some in-office training.

Provide personalized, consultative technical support and training for Yext's enterprise marketing platform products including Knowledge Graph and Knowledge Assistant. Troubleshoot inquiries, exceed SLAs and CSAT targets, and collaborate cross-functionally while building SaaS services career skills.

Seasonal Inbound Call Center Representative providing exceptional customer support to SmithRx members, physicians, and pharmacies. Requires 2+ years call center experience, strong communication and empathy, and onsite work in Plano, TX after training.

Provide exceptional phone-based support to members, physicians, and pharmacies regarding pharmacy benefits. Requires 2+ years call center experience, strong communication and empathy, with initial onsite training and ongoing onsite work in Plano, TX (hybrid option after performance review).

Provide 24/7 overnight and weekend trading support, risk monitoring, and customer assistance for futures, options, and related products at tastytrade. Requires Series 7/63/3 licenses, 3-5 years derivatives trading experience, and ability to work independently on risk events and urgent issues during off-hours.

Provides premium customer support for Airbnb users. The posting indicates a Canadian annual base pay range of $58,000–$63,000 CAD, with potential eligibility for bonus, equity, benefits, and Employee Travel Credits.

Lead a remote team of 8 customer support agents handling calls, emails, and escalations for a legal services marketplace. Oversee quality assurance, coaching, metrics analysis, and process improvements while partnering with the manager to optimize support operations.

Leads a premium customer support team, managing escalations, staffing, performance, coaching, and employee development. Requires 6+ years in customer service or operations, direct people-management experience, and fluency in English and French.

Provide first-line tax support to customers and partners, resolving inquiries about federal and state tax forms with empathy while collaborating with tax, product, and engineering teams to ensure world-class service. Requires 1-2 years customer support experience and strong problem-solving skills; tax knowledge is a plus.

Provides public and direct technical support for Figma users across community and social platforms, moderates the community forum, investigates issues with internal teams, and turns customer feedback into product recommendations. Requires at least two years of technical SaaS support or community experience and fluency in English and Japanese.

Trust & Safety Specialist resolving customer incidents via chat, email and phone for a hyperlocal storage marketplace. Manage disputes, evictions, claims and develop trust & safety processes; 1+ year customer service experience required.

Inbound Call Center Representative providing exceptional customer support to health plan members, physicians, and pharmacies. Requires 2+ years call center experience, strong communication and empathy, with initial onsite training in Plano, TX.

Handle high-volume live chat and email support for Novig's sports prediction market platform during NFL and NBA games. Resolve user issues quickly using internal tools, de-escalate concerns, and provide feedback to improve documentation while thriving in a fast-paced, sports-driven remote environment.

Own frontline customer support for an AI executive assistant via chat, email, and video. Diagnose complex technical issues, identify patterns for improvements, and collaborate cross-functionally in a fast-growing B2B SaaS startup. Requires 5+ years B2B SaaS support experience, strong troubleshooting skills, and interest in AI.

Lead daily operations and scaling of member, employer, and broker support queues at Thatch. Coach and develop a team of specialists, own escalations, drive cross-functional improvements to reduce support volume, and build team culture while staying hands-on with frontline work. Requires 7+ years experience including 3+ years managing people and complex customer support.

Provides direct support for business travelers by managing air, hotel, car, and rail bookings and resolving urgent customer issues. Requires 5+ years of travel consulting experience, GDS expertise, and fluency in English plus French or German.