Customer Support
Provides frontline customer support via chat, email, and community channels for an AI hardware design platform. Troubleshoots technical issues, creates self-serve resources, analyzes feedback, and advocates for users internally. Requires 2+ years support experience and strong communication skills.
About the job
What You’ll Do
- Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.
- Become an expert in Flux’s design environment so you can guide users through workflows and new features.
- Investigate and triage technical issues, working with the engineering team to ensure timely fixes.
- Create and maintain help center articles, FAQs, and tutorial content to empower users to self‑serve.
- Analyze support tickets to identify recurring themes and propose improvements to product or documentation.
- Champion customer feedback within Flux and work cross‑functionally to advocate for user needs.
- Help define and refine support processes, metrics, and tools to scale our support operations as we grow.
Who You Are
- You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company.
- You’re an excellent communicator with strong writing skills and a passion for helping people.
- You can translate complex technical concepts into clear, accessible language.
- You’re organized, detail‑oriented, and thrive in a fast‑paced startup environment.
- You’re comfortable using support software like ticketing and CRM systems.
Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences.
Skills
Ticketing Systems, Crm Systems, Troubleshooting, Help Center Articles, Faqs, Tutorial Content, Support Software, Electronics Design, CAD, Eda Tools
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