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Sandbox VRSandbox VRAtlanta, GA

Retail Associate

Retail Associate responsible for delivering exceptional VR guest experiences at Sandbox VR, including guiding customers through sessions, maintaining equipment and store standards, and troubleshooting technical issues. Requires 1+ year retail/hospitality experience, weekend availability, and strong customer service skills.

31k – 31k
On-site1+ YOECustomer Support

About the role

Responsibilities

  • Greet guests with energy and invite them into an exciting, welcoming environment
  • Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
  • Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
  • Master proprietary tech and keep gear calibrated
  • Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
  • Communicate with management and tech support when issues arise, clearly and quickly
  • Maintain a spotless, high-energy store that meets Sandbox VR standards
  • Sanitize gear thoroughly and display materials/gift cards to brand expectations
  • Prepare iPads, body trackers, and gear before and after every session

Requirements

  • Egoless & Coachable: take feedback well and pitch in wherever needed
  • Adaptable & Proactive: resourceful, self-driven, and good with change
  • Team-Focused: stay positive and celebrate group wins
  • Reliable: on time, in uniform, and ready to shine
  • Physically Able: on your feet, some lifting (up to 40 lb.), occasional stairs
  • Weekend Availability: Required
  • 1+ year in retail/hospitality

Benefits

  • Paid sick time + 401(k) match
  • Commuter benefits (transit + parking)
  • Referral bonuses + employee discounts
  • Free VR sessions

Skills

Vr TechnologyGuest ExperienceTroubleshootingSanitization ProtocolsRetail Operations

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