Client Support Representative
Provides real-time support to real estate clients via chat, phone, and email, resolves issues, identifies upsell opportunities, and triages technical problems. Requires 2-5 years customer service experience, empathy, and basic web knowledge; hybrid after training in Scottsdale, AZ.
About the job
Essential Functions
- Live chatting with clients to assist them in real time
- Answering incoming calls to resolve client questions and returning callback requests
- Emailing with clients and providing them with frequent updates
- Uncovering upsell opportunities through active listening and needs-based discovery
- Coordinating with internal teams to resolve customer requests effectively
- Actively managing case workload to ensure prompt follow-up and continuous customer engagement
- Triaging and reporting technical issues to the product team
- Supporting and assisting your teammates
You're Gifted At
- Skilled at learning and using customer management platforms like Salesforce
- Identifying opportunities for website design enhancements
- Maintaining composure and clarity when handling high-pressure situations
- Exceptional active listening—picking up on what customers say, what they imply, and what they truly need
- Teaching customers how to maximize platform value and achieve success independently
- Communicating complicated technology to clients with expertise ranging from novice to advanced
- Being a team player
- Teaching and helping customers
- Curiosity: you love to dig into problems and find solutions
- Start-up hustle & teamwork
You Have
- 2-5+ years of experience working in customer service; website or real estate experience a plus
- A deep sense of empathy for customers
- The ability to be an out-of-the-box thinker and be resourceful
- The drive to solve client problems with a high degree of quality and efficiency
- A can-do attitude and brings positive energy to every task and interaction
Skills
Salesforce, Live Chat, Customer Service Platforms, Website Design, Web Development, Digital Media, Email Support, Technical Triaging, Active Listening
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