Client Support Representative

Essential Functions

• Live chatting with clients to assist them in real time
• Answering incoming calls to resolve client questions and returning callback requests
• Emailing with clients and providing them with frequent updates
• Uncovering upsell opportunities through active listening and needs-based discovery
• Coordinating with internal teams to resolve customer requests effectively
• Actively managing case workload to ensure prompt follow-up and continuous customer engagement
• Triaging and reporting technical issues to the product team
• Supporting and assisting your teammates

You're Gifted At

• Skilled at learning and using customer management platforms like Salesforce
• Identifying opportunities for website design enhancements
• Maintaining composure and clarity when handling high-pressure situations
• Exceptional active listening—picking up on what customers say, what they imply, and what they truly need
• Teaching customers how to maximize platform value and achieve success independently
• Communicating complicated technology to clients with expertise ranging from novice to advanced
• Being a team player
• Teaching and helping customers
• Curiosity: you love to dig into problems and find solutions
• Start-up hustle & teamwork

You Have

• 2-5+ years of experience working in customer service; website or real estate experience a plus
• A deep sense of empathy for customers
• The ability to be an out-of-the-box thinker and be resourceful
• The drive to solve client problems with a high degree of quality and efficiency
• A can-do attitude and brings positive energy to every task and interaction