Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.

Provides on-site operational oversight for workers and client leadership in a warehouse or manufacturing environment. The role manages onboarding, scheduling, worker support, issue resolution, staffing coverage, and account growth while requiring strong communication and 1–2+ years of relevant experience.

Leads the post-sales organization, building onboarding, health-scoring, renewals, support, and expansion systems for a usage-based B2B API business. The role requires 15+ years of technology experience, VP-level customer success leadership, and demonstrated ownership of retention metrics.

Configures, troubleshoots, and maintains client dashboards while collaborating with Sales, onboarding, support, and account management teams. The role requires strong communication, problem-solving, attention to detail, and the ability to learn new technologies.

Coach sales teams using QA data and CX metrics to improve performance through structured 1:1 and group sessions. Design coaching frameworks, track improvement, and partner with QA and enablement teams.

Provides strategic technical guidance, enablement, and implementation support to manufacturing customers using Tulip’s no-code platform. The role requires 5–7 years in technical customer-facing work, Tulip delivery experience, and knowledge of integrations, industrial software, and manufacturing operations.

Leads strategic Public Sector customer relationships and large-scale transformation programs, owning value realization, adoption, executive engagement, and cross-functional delivery. Requires at least 10 years of relevant experience, strong consulting and change management expertise, and the ability to influence senior stakeholders.

Manages the full post-signature lifecycle for B2B and enterprise partners, driving onboarding, adoption, retention, expansion, and renewal. The role requires 4–6 years of customer success experience, FinTech and broker-dealer knowledge, and the ability to work independently across international customers.

Own the post-signature lifecycle for B2B and enterprise fintech customers, driving onboarding, adoption, retention, expansion, and renewal. The role requires 4–6 years of customer success experience, SaaS and API familiarity, broker-dealer experience, and the ability to work remotely on US Eastern Time hours.

Own customer education and activation for strategic enterprise accounts across Japan and Korea, connecting training to adoption, consumption, retention, and expansion. The role requires 7+ years in enterprise software or cloud technology, business-level Japanese, strong commercial judgment, and independent cross-functional execution.

Leads and develops an enterprise Customer Success team serving strategic customers in Japan, driving adoption, value realization, renewals, and expansion. Requires substantial customer success and people-management experience, Japanese and English fluency, and knowledge of the Japanese enterprise technology market.

Leads the EMEA Customer Solutions Architect team responsible for post-sales technical ownership, customer adoption, expansion, and retention across enterprise accounts. The role requires post-sales technical leadership, cloud data platform familiarity, commercial acumen, and experience coaching senior technical contributors.

The Clinical Criteria Escalations Specialist reviews customer feedback, payer policies, and clinical documentation to resolve medical-necessity and qualification criteria issues. The role requires an active RN or LPN license, relevant utilization-management or clinical-review experience, and strong judgment and written communication.

Leads a team of Implementation Managers responsible for guiding clients from discovery through activation and handoff. The role requires 5+ years managing implementation or onboarding teams, experience with high-volume deployments, KPI-driven operations, and strong cross-functional leadership.

Leads a customer retention and sales renewal team, overseeing coaching, performance management, merchant escalations, renewals, and revenue goals. The role requires substantial people-management and sales experience, CRM proficiency, and residence in New York, New Jersey, or Connecticut for monthly office attendance.

Provides technical training and enablement for enterprise customers, helping them adopt observability and cloud-native technologies. The role requires 5+ years of related experience, strong presentation and customer engagement skills, cloud and automation expertise, and fluency in English and Italian.

Drives adoption, value realization, and strategic growth across large enterprise customers by building executive relationships, leading business reviews, analyzing usage, and coordinating cross-functional delivery. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, and fluency in English and German.

Manages a high-volume portfolio of commercial customers, driving product adoption, retention, renewals, and growth while coordinating support and internal teams. Requires at least one year of customer account-facing experience, strong communication, and contract negotiation skills.

The Customer Success Manager will onboard, advise, retain, and grow existing customers while identifying adoption and renewal opportunities. The role requires 5–7 years in a customer-facing account role, strong negotiation skills, professional German proficiency, and experience with DACH customers.

Serves as a trusted technical advisor to enterprise customers, driving Datadog adoption, monitoring improvements, enablement, and business reviews. Requires 2+ years in a technical customer-facing cloud or observability role, public cloud expertise, automation skills, and familiarity with CI/CD and containers.

Leads and develops Customer Success Managers while owning renewal and expansion outcomes for the LATAM region. The role requires extensive Customer Success or Account Management experience, SaaS experience, and a proven record of team leadership and commercial negotiation.

Provides hands-on technical guidance, product adoption support, and strategic advice to mid-market and enterprise customers using Datadog. The role requires IT operations expertise, cloud experience, scripting and CI/CD knowledge, and up to 30% travel.

Supports a high volume of customers by building strategic relationships, driving product adoption, managing account requests, and identifying renewal and growth opportunities. Requires strong communication, customer focus, and 0–2 years of account-facing experience.

Leads customer adoption, onboarding, success planning, and health management for Datadog’s largest strategic enterprise accounts. The role requires 3+ years of B2B SaaS Customer Success or Account Management experience, enterprise portfolio management, and business-level Japanese and English.

This post-sales role helps enterprise customers adopt and maximize Datadog through technical guidance, operational analysis, training, and business reviews. It requires customer-facing presentation experience, cloud expertise, scripting knowledge, and familiarity with CI/CD and containerization tools.

Drives onboarding, adoption, retention, and expansion for strategic enterprise customers in Indonesia. The role requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.

Supports existing Datadog customers through training, adoption guidance, troubleshooting, and trusted advisory relationships while identifying expansion opportunities. The role combines customer success responsibilities with full-cycle upsell and cross-sell sales.

大規模エンタープライズ顧客のオンボーディング、製品活用、成功計画、更新リスク管理を主導するCustomer Successポジションです。B2B SaaSでのCustomer SuccessまたはAccount Management経験5年以上、日本語の流暢さ、ビジネスレベル以上の英語力が求められます。

Provides hands-on technical guidance, product adoption support, and strategic advice to enterprise and mid-market customers using Datadog. The role requires IT operations experience, cloud expertise, scripting and CI/CD skills, familiarity with containers and monitoring tools, and up to 30% travel.

Drives adoption, customer health, and renewal outcomes for Datadog’s strategic enterprise accounts. The role requires 5+ years in B2B SaaS Customer Success or Account Management, strong enterprise relationship and discovery skills, technical fluency, and Japanese and English proficiency.

Leads Datadog’s EMEA Technical Account Management organization, scaling teams and leadership while owning technical post-sales strategy, customer outcomes, executive relationships, and services revenue. The role requires extensive leadership, commercial services experience, cloud and observability fluency, and prior client-facing technical expertise.

Drives adoption, customer health, and renewals for Datadog’s largest enterprise accounts by partnering across Sales and technical teams. Requires 3+ years in B2B SaaS Customer Success or Account Management, enterprise portfolio experience, and fluency in English and Japanese.

Serves as a strategic advocate for MongoDB’s highest-value customers, partnering with the CPO and cross-functional leaders to translate executive feedback into product priorities and improved outcomes. Requires extensive experience in product, consulting, enterprise sales strategy, or customer success, plus strong executive communication and technical fluency.

Leads and develops a customer success team while managing strategic nonprofit accounts and driving adoption, value realization, retention, and expansion. The role requires 7+ years of customer-facing experience, frontline management experience, nonprofit expertise, and technical fluency with AI/ML products.

Own the customer journey for enterprise accounts using an AI-powered code review platform, driving adoption, renewals, and expansion. The role requires 5+ years in customer success or account management, technical fluency, executive communication, and familiarity with software development tools.

Own technical relationships with production customers, driving retention, product adoption, measurable value, and expansion. The role requires 7+ years in customer-facing technical work, enterprise account expertise, API fluency, and experience across early- and later-stage companies.

Leads and develops high-touch and tech-touch Customer Success teams while driving retention, expansion, satisfaction, and product adoption. Requires a bachelor's degree, 3–4 years of management experience, technical aptitude, and fluency in Italian and English.

This role manages a portfolio of enterprise customers in Japan, advising on MongoDB deployments, customer health, adoption, retention, and revenue realization. Candidates should bring 5–7+ years in technical customer-facing roles, 3+ years managing customer outcomes, and a bachelor’s degree or equivalent experience.

Own the customer lifecycle from pre-sales discovery through onboarding, adoption, value realization, and strategic expansion for an AI enterprise software platform. The role requires 5+ years in a customer-facing strategic or technical position, strong data-driven problem solving, and cross-functional influence.

Leads and develops a team of Customer Success Managers serving mid-market SaaS customers, with a focus on adoption, retention, value realization, and scalable operating practices. The role requires customer success leadership experience, operational rigor, data-driven decision-making, and strong cross-functional collaboration.

Owns complex flight-support escalations, service quality, SLAs, training, knowledge management, and operational improvements for travel advisors. Requires 5+ years of Sabre or GDS experience, strong customer-service and process-improvement skills, and NYC availability.

Leads and scales a regional Customer Success organization supporting strategic enterprise customers. The role combines CSM hiring and development, customer-facing leadership, cross-functional partnership, and operational process design, requiring 10+ years of customer-facing experience and 2+ years of people management.

This role partners with complex EMEA customers to drive adoption, optimize usage, demonstrate business value, and expand enterprise applications of Anthropic’s AI products. It requires 6+ years in customer-facing work, technical fluency in AI/ML and APIs, strategic account management, and strong project management.

Manages a portfolio of legal-sector customer accounts, driving product adoption, retention, stakeholder relationships, and expansion opportunities. Requires 1–2 years of customer-facing experience, strong communication skills, and organizational adaptability.

Drives adoption, measurable value, renewals, and expansion for named B2B software accounts by designing workflows and customer success plans. The role requires strong discovery, technical fluency, commercial awareness, program management, and English plus a second European language.

The Customer Success Manager will help Japanese enterprise customers adopt and expand their use of Anthropic’s AI products, serving as a strategic and technically fluent advisor. The role requires 6+ years in customer-facing work, strong project management, and English and Japanese fluency.

The Service Delivery Specialist resolves complex partner issues across payroll, tax, compliance, and money movement while improving workflows and service quality. The role requires 5+ years in operations, service delivery, support, or a related field, preferably within payroll, tax, SaaS, or fintech.

This customer-facing technical role helps product teams deploy, integrate, troubleshoot, and scale a SaaS platform. It requires 2–5+ years in technical customer success or a similar function, with experience in APIs, SDKs, web or mobile integrations, and cross-functional problem solving.

Provides technical advisory and implementation guidance to large APAC and Greater China enterprise customers adopting and scaling Figma. The role requires 5+ years in technical customer-facing SaaS work, enterprise integrations and APIs expertise, AI solution experience, and Mandarin and English fluency.

Own enterprise client relationships across Managed Services, coordinating cross-functional delivery, timelines, reporting, risk management, retention, and expansion. The role requires experience leading complex engagements, advising executive stakeholders, and translating SEO/AEO work into measurable business outcomes.