Lead and develop a team of CSMs serving SMB and mid-market customers. Drive retention, expansion, adoption, and advocacy while building scalable CS processes and hitting team revenue targets.
Own the full customer onboarding journey for benefits integration, guiding small business owners through eligibility, enrollment, and compliance while coordinating with brokers and carriers. Requires 3+ years experience in customer-facing, metrics-driven roles.
Manage a portfolio of mid-market SaaS customers, leading onboarding, driving adoption, conducting QBRs, and supporting renewals and expansions to maximize retention and satisfaction.
Lead and coach a team of Enterprise Customer Success Managers at Stripe, driving revenue growth and managing strategic customer relationships. Requires 7-10 years of tech sales/account management experience and 4+ years of people management.
Lead and scale a team of CSMs and Technical Delivery Managers for enterprise accounts at Otter.ai, driving retention, expansion, and adoption of AI-powered meeting tools.
Own and scale Vanta's Commercial Customer Success function and Partner CS motion. Define strategy, lead managers and CSMs, and drive retention, adoption, and expansion outcomes.
Own deployment and activation success for enterprise AI customers. Build champion networks, run workshops, and design adoption strategies that turn AI investments into measurable business outcomes.
Customer Success Manager responsible for onboarding clients, driving platform adoption, monitoring account health, and building relationships with law firms, investment banks, and buy-side clients in the credit intelligence space.
This role drives strategic and operational programs across Customer Experience, focusing on improving customer and agent experience, scaling operations, and fostering cross-functional alignment. The manager will structure ambiguous initiatives and simplify workflows.
The Partner Success Director owns relationships with health system partners, acting as a trusted advisor to drive product adoption, clinician success, and expansion opportunities. This role requires strong client-facing experience and a deep understanding of the healthcare landscape.
The Senior Client Success Manager will be responsible for understanding the Key & Strategic Client segment, providing strategic oversight throughout the client journey, and partnering with Account Executives to ensure client satisfaction and retention. This role requires a strong work ethic, leadership capabilities, and cross-functional collaboration.
The Strategic Customer Success Manager will drive net revenue retention for enterprise healthcare clients, building trusted partnerships and ensuring maximum value from Clarium's AI-powered platform. This role involves strategic advising, hands-on client engagement, and cross-functional collaboration to achieve customer success and growth.
Lead and develop a team of User Operations Managers for the NAMER region at Harvey AI. Own performance KPIs, manager quality, cross-functional partnerships with Product/Engineering/GTM, and drive AI-first process improvements in a fast-scaling environment.
Own customer relationships, serve as the primary point of contact, and proactively identify opportunities to drive customer satisfaction and retention. Manage cross-functional efforts and establish trust with healthcare stakeholders.
This technical, customer-facing role involves owning strategic accounts from onboarding through expansion, understanding customer use cases, coordinating with engineering, and driving value and adoption of Kombo's API solutions.
As Director of Customer Education, you will lead the strategy and execution of customer education programs to drive product adoption, retention, and expansion. You will build scalable learning experiences, manage a high-performing team, and collaborate cross-functionally to ensure customer success.
The Customer Success Manager will manage a portfolio of Enterprise customers, guiding them to maximize their use of Jellyfish. This role involves building strong relationships, developing success plans, providing product expertise, and collaborating cross-functionally to drive customer retention and expansion.
Anthropic is seeking a Head of Programmatic Customer Success to define and lead scalable digital journeys and AI-built engagement plays for a broad customer base. This role involves designing and operating systems to drive habitual Claude adoption without 1:1 CSM relationships, building a team, and working cross-functionally.
The Scaled Customer Success Manager, Startups will build and own the post-sale engine for OpenRouter’s startup ecosystem. This role focuses on creating scalable systems for customer activation, retention, and growth, working with technical founders and developer-facing products.
The Enterprise Customer Success Manager will manage a portfolio of enterprise clients, ensuring they maximize value from Scrunch's generative AI search optimization software. This role involves translating data into strategic recommendations, guiding client onboarding and adoption, and conducting business reviews to drive engagement and retention.
Higharc is seeking a Sr. Director of Training & Support to lead post-sale enablement, including technical support and customer education. This role involves leading distributed teams, developing programs, and partnering with Product and Engineering to enhance customer experience and drive adoption.
Sift is seeking a Senior Manager, Customer Success to lead a high-performing team of Customer Success Managers. This role focuses on driving strong execution, improving retention, adoption, customer health, and renewal readiness across key customer segments.
The Customer Experience Manager advocates for clients, drives product adoption, and ensures user satisfaction. This role involves client-facing work, both in-person and virtually, and requires collaboration with various internal teams.
The Customer Experience Manager will advocate for clients, manage post-implementation processes, and ensure product adoption and user satisfaction. This role involves significant client interaction, both in-person and virtually, and requires strong communication and problem-solving skills.
The Senior Manager, Training will lead and scale customer training programs for Skydio's autonomous drone hardware and software across public safety, commercial, and national security markets. This role requires expertise in UAS, regulatory standards, and developing mission-oriented instruction for enterprise customers.
The Manager of Customer Success and Account Management leads a team focused on client retention, product adoption, and overall customer satisfaction. This role involves setting team goals, coaching members, and coordinating cross-functional efforts to resolve client issues and identify product gaps.
Composio is seeking a Founding Customer Success Manager to own a book of high-value enterprise and growth accounts. This role involves building customer relationships, driving product adoption, owning NRR, and creating CS processes from scratch.
The Customer Success Manager will drive implementation, usage, retention, and expansion for commercial industrial market customers. This role involves building scalable processes, defining technology solutions, managing projects, and advocating for enterprise customers.
The Associate Customer Success Manager supports tech-touch customers to maximize platform value, focusing on adoption, retention, and guiding them through self-service tools. This role involves fostering strong relationships and ensuring customers succeed with Reltio solutions.
The Customer Experience Manager will advocate for clients, drive product adoption, and ensure user satisfaction. This role involves collaborating with cross-functional teams, tracking user feedback, and managing client relationships.
The Technical Account Manager will guide Logistics customers in operating Altana's AI-powered platform, driving user adoption, product enablement, and value realization. This role involves managing strategic accounts, leading QBRs, and collaborating with sales and engineering teams to ensure customer success and identify expansion opportunities.
Confido is seeking its first Customer Success Director to own the post-implementation experience for CPG brands, drive net revenue retention, and build a world-class CS function. This player-coach role requires 5+ years of customer-facing experience in B2B SaaS.
As a Senior Customer Engineer, Web3, you will be a quota-carrying technologist, owning the technical relationship with customers from discovery to adoption and expansion. You will leverage AI-augmented workflows to focus on architectural design and driving business outcomes.
The Customer Success Manager will support clients as a day-to-day point of contact, ensuring a high-quality client experience through onboarding, education, and ongoing account support. This role involves executing workflows, delivering training, troubleshooting issues, and maintaining client records.
As a Manager, Broker IM, you will lead and mentor a team of Implementation Managers, resolve customer escalations, and drive customer adoption of key features. You will also collaborate with Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.
As a Member Success Manager, you will manage a portfolio of 400 solo entrepreneurs, acting as their trusted advisor for tax, accounting, and business operations. You will proactively engage members, identify risks and opportunities, and deliver exceptional service to ensure their financial and operational success.
The Client Relationship Manager serves as the primary relationship manager for a portfolio of servicing clients and strategic partners within the manufactured housing finance space. This role is responsible for overseeing client relationships, coordinating servicing operations, supporting servicing transfer initiatives, and driving operational excellence across assigned portfolios.
The Client Onboarding Manager leads a team of specialists to ensure a seamless POS implementation experience for clients. This role focuses on driving operational excellence, process improvements, and team development while maintaining high client satisfaction.
Own post-sale client relationships for a fintech SaaS platform serving private fund managers. Drive adoption, renewals, expansions, and value realization through strategic account management and executive engagement.
The Principal Post Sales Solution Consultant ensures successful onboarding and early adoption of Socure's identity verification platform. This role involves guiding implementation, providing technical assistance, fostering customer relationships, and driving customer success and retention.
The Digital Customer Programs Manager will own the Scale tier customer experience, focusing on self-serve resources, community engagement, and light-touch human interaction. This role involves account health monitoring, renewal management, office hours, community engagement, customer feedback, and support integration.
Flint is seeking its first Customer Success Manager to act as a strategic advisor to marketing teams, owning the customer relationship from sign-up through expansion. This role involves onboarding, monitoring customer health, driving new use cases, and developing case studies.
Manage 15-20 enterprise accounts at Sourcegraph, driving adoption, renewals, and expansion through strategic customer engagement and enablement. Requires technical SaaS experience and strong stakeholder management skills.
As a Customer Success Lead, you will manage strategic customer relationships, drive account growth, and act as a trusted point of contact for money movement. You will also provide product feedback to engineering and deliver strategic business reviews.
Own adoption strategy and outcomes for a small book of complex enterprise homebuilders, leading them through implementation, launch, and value realization. Drive executive alignment, change management, and cross-functional coordination to transform how customers operate.
Lead technical training and customer enablement for Shield AI's Hivemind autonomy software. Develop training materials, deliver in-person instruction, and support customer engineers in building autonomy applications. Requires 7+ years experience and strong C++/Python skills.
As a Technical Account Manager, you will be the technical bridge between customers and the product, ensuring maximum value extraction and driving expansion. This role requires an expert relationship manager with strong technical fluency and problem-solving skills.
Staff Developer Success Engineer supporting developers with cloud infrastructure, debugging distributed systems, and building observability solutions. Requires 9+ years experience with Kubernetes, Python/Java/Go, and customer-facing technical roles.
As a Customer Success Engineer, you will help customers deploy, integrate, troubleshoot, and scale Sprig. You will partner with product teams and technical stakeholders to solve complex challenges and ensure customers maximize the value of the platform.
Own customer accounts at a SaaS automotive platform, leading onboarding, training, retention, and upsell efforts while gathering feedback to drive product improvements. Requires native French fluency and 1+ years in customer-facing roles.
Lead and develop a team of CSMs serving SMB and mid-market customers. Drive retention, expansion, adoption, and advocacy while building scalable CS processes and hitting team revenue targets.
Own the full customer onboarding journey for benefits integration, guiding small business owners through eligibility, enrollment, and compliance while coordinating with brokers and carriers. Requires 3+ years experience in customer-facing, metrics-driven roles.
Manage a portfolio of mid-market SaaS customers, leading onboarding, driving adoption, conducting QBRs, and supporting renewals and expansions to maximize retention and satisfaction.
Lead and coach a team of Enterprise Customer Success Managers at Stripe, driving revenue growth and managing strategic customer relationships. Requires 7-10 years of tech sales/account management experience and 4+ years of people management.
Lead and scale a team of CSMs and Technical Delivery Managers for enterprise accounts at Otter.ai, driving retention, expansion, and adoption of AI-powered meeting tools.
Own and scale Vanta's Commercial Customer Success function and Partner CS motion. Define strategy, lead managers and CSMs, and drive retention, adoption, and expansion outcomes.
Own deployment and activation success for enterprise AI customers. Build champion networks, run workshops, and design adoption strategies that turn AI investments into measurable business outcomes.
Customer Success Manager responsible for onboarding clients, driving platform adoption, monitoring account health, and building relationships with law firms, investment banks, and buy-side clients in the credit intelligence space.
This role drives strategic and operational programs across Customer Experience, focusing on improving customer and agent experience, scaling operations, and fostering cross-functional alignment. The manager will structure ambiguous initiatives and simplify workflows.
The Partner Success Director owns relationships with health system partners, acting as a trusted advisor to drive product adoption, clinician success, and expansion opportunities. This role requires strong client-facing experience and a deep understanding of the healthcare landscape.
The Senior Client Success Manager will be responsible for understanding the Key & Strategic Client segment, providing strategic oversight throughout the client journey, and partnering with Account Executives to ensure client satisfaction and retention. This role requires a strong work ethic, leadership capabilities, and cross-functional collaboration.
The Strategic Customer Success Manager will drive net revenue retention for enterprise healthcare clients, building trusted partnerships and ensuring maximum value from Clarium's AI-powered platform. This role involves strategic advising, hands-on client engagement, and cross-functional collaboration to achieve customer success and growth.
Lead and develop a team of User Operations Managers for the NAMER region at Harvey AI. Own performance KPIs, manager quality, cross-functional partnerships with Product/Engineering/GTM, and drive AI-first process improvements in a fast-scaling environment.
Own customer relationships, serve as the primary point of contact, and proactively identify opportunities to drive customer satisfaction and retention. Manage cross-functional efforts and establish trust with healthcare stakeholders.
This technical, customer-facing role involves owning strategic accounts from onboarding through expansion, understanding customer use cases, coordinating with engineering, and driving value and adoption of Kombo's API solutions.
As Director of Customer Education, you will lead the strategy and execution of customer education programs to drive product adoption, retention, and expansion. You will build scalable learning experiences, manage a high-performing team, and collaborate cross-functionally to ensure customer success.
The Customer Success Manager will manage a portfolio of Enterprise customers, guiding them to maximize their use of Jellyfish. This role involves building strong relationships, developing success plans, providing product expertise, and collaborating cross-functionally to drive customer retention and expansion.
Anthropic is seeking a Head of Programmatic Customer Success to define and lead scalable digital journeys and AI-built engagement plays for a broad customer base. This role involves designing and operating systems to drive habitual Claude adoption without 1:1 CSM relationships, building a team, and working cross-functionally.
The Scaled Customer Success Manager, Startups will build and own the post-sale engine for OpenRouter’s startup ecosystem. This role focuses on creating scalable systems for customer activation, retention, and growth, working with technical founders and developer-facing products.
The Enterprise Customer Success Manager will manage a portfolio of enterprise clients, ensuring they maximize value from Scrunch's generative AI search optimization software. This role involves translating data into strategic recommendations, guiding client onboarding and adoption, and conducting business reviews to drive engagement and retention.
Higharc is seeking a Sr. Director of Training & Support to lead post-sale enablement, including technical support and customer education. This role involves leading distributed teams, developing programs, and partnering with Product and Engineering to enhance customer experience and drive adoption.
Sift is seeking a Senior Manager, Customer Success to lead a high-performing team of Customer Success Managers. This role focuses on driving strong execution, improving retention, adoption, customer health, and renewal readiness across key customer segments.
The Customer Experience Manager advocates for clients, drives product adoption, and ensures user satisfaction. This role involves client-facing work, both in-person and virtually, and requires collaboration with various internal teams.
The Customer Experience Manager will advocate for clients, manage post-implementation processes, and ensure product adoption and user satisfaction. This role involves significant client interaction, both in-person and virtually, and requires strong communication and problem-solving skills.
The Senior Manager, Training will lead and scale customer training programs for Skydio's autonomous drone hardware and software across public safety, commercial, and national security markets. This role requires expertise in UAS, regulatory standards, and developing mission-oriented instruction for enterprise customers.
The Manager of Customer Success and Account Management leads a team focused on client retention, product adoption, and overall customer satisfaction. This role involves setting team goals, coaching members, and coordinating cross-functional efforts to resolve client issues and identify product gaps.
Composio is seeking a Founding Customer Success Manager to own a book of high-value enterprise and growth accounts. This role involves building customer relationships, driving product adoption, owning NRR, and creating CS processes from scratch.
The Customer Success Manager will drive implementation, usage, retention, and expansion for commercial industrial market customers. This role involves building scalable processes, defining technology solutions, managing projects, and advocating for enterprise customers.
The Associate Customer Success Manager supports tech-touch customers to maximize platform value, focusing on adoption, retention, and guiding them through self-service tools. This role involves fostering strong relationships and ensuring customers succeed with Reltio solutions.
The Customer Experience Manager will advocate for clients, drive product adoption, and ensure user satisfaction. This role involves collaborating with cross-functional teams, tracking user feedback, and managing client relationships.
The Technical Account Manager will guide Logistics customers in operating Altana's AI-powered platform, driving user adoption, product enablement, and value realization. This role involves managing strategic accounts, leading QBRs, and collaborating with sales and engineering teams to ensure customer success and identify expansion opportunities.
Confido is seeking its first Customer Success Director to own the post-implementation experience for CPG brands, drive net revenue retention, and build a world-class CS function. This player-coach role requires 5+ years of customer-facing experience in B2B SaaS.
As a Senior Customer Engineer, Web3, you will be a quota-carrying technologist, owning the technical relationship with customers from discovery to adoption and expansion. You will leverage AI-augmented workflows to focus on architectural design and driving business outcomes.
The Customer Success Manager will support clients as a day-to-day point of contact, ensuring a high-quality client experience through onboarding, education, and ongoing account support. This role involves executing workflows, delivering training, troubleshooting issues, and maintaining client records.
As a Manager, Broker IM, you will lead and mentor a team of Implementation Managers, resolve customer escalations, and drive customer adoption of key features. You will also collaborate with Sales, Product & Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.
As a Member Success Manager, you will manage a portfolio of 400 solo entrepreneurs, acting as their trusted advisor for tax, accounting, and business operations. You will proactively engage members, identify risks and opportunities, and deliver exceptional service to ensure their financial and operational success.
The Client Relationship Manager serves as the primary relationship manager for a portfolio of servicing clients and strategic partners within the manufactured housing finance space. This role is responsible for overseeing client relationships, coordinating servicing operations, supporting servicing transfer initiatives, and driving operational excellence across assigned portfolios.
The Client Onboarding Manager leads a team of specialists to ensure a seamless POS implementation experience for clients. This role focuses on driving operational excellence, process improvements, and team development while maintaining high client satisfaction.
Own post-sale client relationships for a fintech SaaS platform serving private fund managers. Drive adoption, renewals, expansions, and value realization through strategic account management and executive engagement.
The Principal Post Sales Solution Consultant ensures successful onboarding and early adoption of Socure's identity verification platform. This role involves guiding implementation, providing technical assistance, fostering customer relationships, and driving customer success and retention.
The Digital Customer Programs Manager will own the Scale tier customer experience, focusing on self-serve resources, community engagement, and light-touch human interaction. This role involves account health monitoring, renewal management, office hours, community engagement, customer feedback, and support integration.
Flint is seeking its first Customer Success Manager to act as a strategic advisor to marketing teams, owning the customer relationship from sign-up through expansion. This role involves onboarding, monitoring customer health, driving new use cases, and developing case studies.
Manage 15-20 enterprise accounts at Sourcegraph, driving adoption, renewals, and expansion through strategic customer engagement and enablement. Requires technical SaaS experience and strong stakeholder management skills.
As a Customer Success Lead, you will manage strategic customer relationships, drive account growth, and act as a trusted point of contact for money movement. You will also provide product feedback to engineering and deliver strategic business reviews.
Own adoption strategy and outcomes for a small book of complex enterprise homebuilders, leading them through implementation, launch, and value realization. Drive executive alignment, change management, and cross-functional coordination to transform how customers operate.
Lead technical training and customer enablement for Shield AI's Hivemind autonomy software. Develop training materials, deliver in-person instruction, and support customer engineers in building autonomy applications. Requires 7+ years experience and strong C++/Python skills.
As a Technical Account Manager, you will be the technical bridge between customers and the product, ensuring maximum value extraction and driving expansion. This role requires an expert relationship manager with strong technical fluency and problem-solving skills.
Staff Developer Success Engineer supporting developers with cloud infrastructure, debugging distributed systems, and building observability solutions. Requires 9+ years experience with Kubernetes, Python/Java/Go, and customer-facing technical roles.
As a Customer Success Engineer, you will help customers deploy, integrate, troubleshoot, and scale Sprig. You will partner with product teams and technical stakeholders to solve complex challenges and ensure customers maximize the value of the platform.
Own customer accounts at a SaaS automotive platform, leading onboarding, training, retention, and upsell efforts while gathering feedback to drive product improvements. Requires native French fluency and 1+ years in customer-facing roles.