SourcegraphUnited StatesManage 15-20 enterprise accounts at Sourcegraph, driving adoption, renewals, and expansion through strategic customer engagement and enablement. Requires technical SaaS experience and strong stakeholder management skills.
Technical Account Manager owning post-sales support for Cloudflare's top Enterprise customers. Primary technical contact managing escalations, delivering Quarterly Support Reviews, ensuring high satisfaction, and advocating for customer needs. Requires 8+ years customer-facing technical account management experience and strong networking/security knowledge.
Own and execute Okta's Customer Advisory Board program end-to-end, including strategy, recruitment, meeting design, feedback synthesis, and cross-functional coordination with Product, Marketing, and Sales. Requires 7+ years in B2B tech customer marketing/advocacy with strong executive presence and project management skills.
Founding Customer Success Lead building and leading the CS function, managing enterprise accounts to drive adoption, expansion, and renewals while hiring and developing a team. Requires experience owning high-value accounts and strong commercial instincts; full-time in-office NYC.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.