Founding Customer Success Manager

What you'll do

• Manage a book of Composio's largest enterprise and growth accounts: serve as their primary point of contact and internal advocate
• Lead structured onboarding for new enterprise customers: ensure fast time-to-value, clean technical integration, and clear success metrics from day one
• Drive deep product adoption: understand each customer's AI use cases and help them expand usage across teams, integrations, and workflows
• Own NRR for your book: proactively identify expansion opportunities, lead renewal conversations, and partner with AEs on upsells and cross-sells
• Build executive relationships: maintain multi-threaded relationships across champion, economic buyer, and technical decision-maker at each account
• Serve as the voice of the customer internally: bring patterns, friction points, and product gaps from the field directly to product and engineering
• Run a structured QBR cadence with top accounts: review usage, align on roadmap, and surface strategic opportunities on both sides
• Build the CS playbook from scratch: onboarding frameworks, health scoring, escalation protocols, and renewal processes that scale as the team grows
• Partner with Support to ensure enterprise customers receive fast, high-quality resolution on technical issues

"Must haves"

• 4–7 years in a Customer Success or Technical Account Management role at a developer tools, infrastructure, or API-first SaaS company
• Proven track record owning NRR and renewals for enterprise accounts: you've grown a book, not just maintained one
• Technical fluency: you don't need to write production code, but you need to understand APIs, integration patterns, and how engineering teams build and ship; you can hold a substantive conversation with a staff engineer
• Experience with complex, multi-stakeholder accounts: you know how to navigate a large org, find the real decision-maker, and maintain relationships at multiple levels simultaneously
• Builder mindset: you've created CS processes from scratch before, not just followed a playbook handed to you
• Strong commercial instincts: you treat every account as a revenue opportunity and approach renewals and expansions with the same rigor as new sales
• Excellent communicator: equally comfortable presenting a QBR to a VP of Engineering and escalating a technical issue to your own engineering team
• Excited about agentic AI: you're curious about what customers are building and bring genuine enthusiasm to helping them push the boundaries of what Composio can do

Benefits include

• Competitive salary, commission, and equity
• Medical, dental, and vision coverage
• Flexible time off
• AI/tooling stipend
• High-agency environment with direct access to founders, engineering, and product