Founding Customer Success Manager
Composio is seeking a Founding Customer Success Manager to own a book of high-value enterprise and growth accounts. This role involves building customer relationships, driving product adoption, owning NRR, and creating CS processes from scratch.
About the job
What you'll do
- Manage a book of Composio's largest enterprise and growth accounts: serve as their primary point of contact and internal advocate
- Lead structured onboarding for new enterprise customers: ensure fast time-to-value, clean technical integration, and clear success metrics from day one
- Drive deep product adoption: understand each customer's AI use cases and help them expand usage across teams, integrations, and workflows
- Own NRR for your book: proactively identify expansion opportunities, lead renewal conversations, and partner with AEs on upsells and cross-sells
- Build executive relationships: maintain multi-threaded relationships across champion, economic buyer, and technical decision-maker at each account
- Serve as the voice of the customer internally: bring patterns, friction points, and product gaps from the field directly to product and engineering
- Run a structured QBR cadence with top accounts: review usage, align on roadmap, and surface strategic opportunities on both sides
- Build the CS playbook from scratch: onboarding frameworks, health scoring, escalation protocols, and renewal processes that scale as the team grows
- Partner with Support to ensure enterprise customers receive fast, high-quality resolution on technical issues
"Must haves"
- 4–7 years in a Customer Success or Technical Account Management role at a developer tools, infrastructure, or API-first SaaS company
- Proven track record owning NRR and renewals for enterprise accounts: you've grown a book, not just maintained one
- Technical fluency: you don't need to write production code, but you need to understand APIs, integration patterns, and how engineering teams build and ship; you can hold a substantive conversation with a staff engineer
- Experience with complex, multi-stakeholder accounts: you know how to navigate a large org, find the real decision-maker, and maintain relationships at multiple levels simultaneously
- Builder mindset: you've created CS processes from scratch before, not just followed a playbook handed to you
- Strong commercial instincts: you treat every account as a revenue opportunity and approach renewals and expansions with the same rigor as new sales
- Excellent communicator: equally comfortable presenting a QBR to a VP of Engineering and escalating a technical issue to your own engineering team
- Excited about agentic AI: you're curious about what customers are building and bring genuine enthusiasm to helping them push the boundaries of what Composio can do
Benefits include
- Competitive salary, commission, and equity
- Medical, dental, and vision coverage
- Flexible time off
- AI/tooling stipend
- High-agency environment with direct access to founders, engineering, and product
Skills
APIs, SaaS, AI, Customer Success, Technical Account Management, Nrr, Integrations
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