Program Manager
Oversee implementation programs and ensure world-class experience for largest strategic accounts in a healthcare SaaS platform. Requires 10+ years customer-facing experience and 5+ years leading complex technical implementations.
Sr. Staff Technical Program Manager - Reliability
Leads reliability strategy and execution for Databricks' multi-cloud infrastructure, partnering with senior engineering leaders to drive roadmaps, programs, and best practices. Requires 10+ years in cloud/SRE with hyperscale experience.
190k – 256kMountain View, CASan Francisco, CATechnical Program ManagementOnsite10+ YOE
About the role
Responsibilities
Lead Reliability Strategy + Multi-Quarter Roadmaps
- Partner with senior engineering leadership to define long-term Reliability roadmap and ensure alignment across Platform Engineering, Compute Fleet Management, SRE, Security, and Cloud Partnerships.
Drive Execution of Critical Reliability Programs
- Own end-to-end program execution: planning, risk management, dependency mapping, trade-off decisions, status reporting, and delivery.
- Identify process/architecture gaps and drive improvements with TLs.
Partner Deeply with Engineering & Influence Technical Direction
- Use infrastructure/SRE background to guide design and prioritization.
- Facilitate cross-functional alignment.
- Apply systems thinking to improve scalability, fault tolerance, automation, and tooling.
Elevate Reliability Culture
- Drive adoption of best practices: error budgets, incident reviews, design-for-resilience, operational readiness.
- Implement governance, processes, metrics, and documentation.
- Evangelize reliability expectations and engineer-empowering processes.
Required Experience & Qualifications
- 10+ years managing large-scale technical programs in cloud infrastructure, distributed systems, SRE, or platform engineering.
- Experience with 2+ hyperscale clouds (AWS, Azure, GCP), multi-AZ/region architecture, control/data plane patterns.
- Success leading Reliability Programs: availability, failover, operational excellence, incident reduction.
- Strong understanding of infrastructure/distributed systems/SRE; engineering/SRE experience preferred.
- Partnering with senior leadership on strategy and multi-team initiatives.
- Translate ambiguous goals into actionable plans with milestones, KPIs, metrics.
- Manage cross-org dependencies, risks, multi-quarter timelines.
- Deliver programs across multiple clouds/large-scale services.
- Build/scale engineering processes and frameworks.
Preferred Qualifications
- Background in distributed systems engineering, SRE, platform infrastructure, cloud services.
- Experience with compute fleets, container orchestration, autoscaling, control-plane.
- Familiarity with SLOs, error budgets, chaos engineering, failure analysis, incident management.
- Expertise with Jira or equivalent.
- Bachelor's in CS/Engineering or related; advanced degree preferred.
Skills
AWSAzureGCPDistributed SystemsSRECloud InfrastructureJiraSLOsError BudgetsChaos Engineering
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