Senior Staff Program Manager

What You’ll Do

• Ensure the operations and strategy execution work seamlessly and effectively as well as streamline engineering processes so they are simple, value-oriented and scalable.
• Oversee the operations of several software engineering global groups with a particular focus on increasing the efficiency, stability and effectiveness in the delivery of their strategic objectives.
• Act as a strategic partner for the global group leaders in regards to long-term vision, planning (quarterly and annual), and execution as well in establishing and tracking engineering OKRs and KPIs. All this with consistent alignment with engineering-wide policies and practices.
• Lead and manage enterprise-wide process enhancements aiming to set up or improve engineering and cross-departmental processes and be responsible for the transition into operational state (all in coordination with key stakeholders) resulting in documented, repeatable, and measurable processes. This includes end-to-end work from problem definition and data analysis to proposing solutions, aligning with R&D leadership, and driving the execution and adoption of the changes.
• Provide technical leadership and guidance to the team of operations managers to manage engineering initiatives, solve problems, optimize and automate routine operations to increase value added time of the team and of engineering.
• Work closely with senior engineers and leadership teams to ensure strict adherence to operational processes. Conduct audits and check-ins, identifying areas for improvement and ensuring continuous process refinement.
• Provide leadership, strategic direction and also directly contribute to the improvement and support of our internal knowledge management process and information structure in collaboration with PMO, technical enablement team and technical writers.
• Manage company-wide initiatives. Coordinate and oversee the preparation, planning, and delivery of engineering updates, events, and company-wide initiatives, ensuring alignment with corporate goals.
• Drive operational excellence across R&D: spearhead and champion global operational strategies, focusing on optimizing engineering processes to be more efficient, scalable, and aligned with the company’s long-term vision.

Skills We’re Looking For

• 8+ years of experience in technical/operations management in the technology/software development industry with technical expertise that enables you to automate operational workflows, define automation requirements, and perform data analysis using query languages and AI.
• Ability to work directly with senior leadership on strategic programs, including leading company-wide or R&D initiatives from start to finish.
• Proven experience in optimizing operations on a global scale, creating actionable plans, and managing execution to enhance operational effectiveness, efficiency, and scalability across multiple engineering teams and departments, and adhering to various compliance requirements.
• You are able to facilitate discussions with engineering subject matter experts around areas like System Design, Data Architecture, Infrastructure Management (including cost management), Quality etc. in the context of engineering operations.
• Comfortable at navigating ambiguity, working independently, and problem-solving within fast-paced and constantly changing environments.
• Excellent verbal and written communication and presentation skills with the ability to interact and collaborate with technical and non-technical groups at all levels.
• A data-driven and action-oriented mindset with excellent planning, analytical, problem-solving, project/program management, organizational, and leadership skills.

(Optional) Bonus Skills

• Experience driving projects end-to-end, and shipping complex, large-scale software projects with global teams utilizing different SDLCs.
• Familiarity with project management tools such as Jira and analytics platforms like Looker or Sigma.
• Experience working at cloud platforms and SaaS companies in the past is a plus.
• Familiarity with the following technologies is a plus: Cloud service providers (AWS, GCP, Azure), ETL or ELT, modern data stack.