Senior Business Value Consultant

Responsibilities

• Lead value realization planning for strategic and enterprise accounts, tracking outcomes against existing business value assessments and establishing the value baseline and measurement framework for tracking outcomes.
• Build and maintain scaled AI value realization capabilities that enable our Customer Success team to have value conversations with their named accounts at the pace our customer base demands, including an AI-powered value realization tool and the enablement programs and frameworks that translate platform outcomes into CSM-ready conversations.
• Engage directly with strategic accounts to lead value realization conversations, helping customers articulate the business outcomes they have achieved on Webflow, identify the opportunities still ahead, and build the business case for going deeper on the platform alongside Customer Success and Sales.
• Partner with CSMs, CX Programs, Solutions Architects, and Forward Deployed Engineers to connect customer business goals to the Webflow capabilities most likely to drive measurable outcomes, with a specific focus on Webflow’s native AI features and agentic capabilities that accelerate time to value.
• Own the design, build, and ongoing maintenance of a customer outcome database that connects platform adoption signals to measurable business outcomes, serving as a shared asset across post-sale, product, and revenue teams.
• Lead integration efforts across the post-sale value ecosystem, mapping how AI value realization tooling, executive business reviews, and other post-sale capabilities connect to one another and to the broader customer journey.

Requirements

• 3+ years in value consulting, customer success, management consulting, sales strategy, or a related role. Experience in SaaS, technology, or digital transformation is preferred.
• BS / BA college degree or relevant experience

Nice-to-Haves / Preferred Qualifications

• Think in outcomes, not features. You translate complex platform capabilities into clear business value narratives that resonate with executives and operational leaders alike.
• Build with scale in mind. You approach tooling and enablement as a systems problem, designing capabilities that multiply the impact of the teams around you.
• Are a self-starter who thrives in ambiguity. You operate effectively in undefined spaces, bring structure to problems that do not yet have it, and balance that rigor with the flexibility a fast-moving environment demands.
• Engage at every altitude. You are equally comfortable in a working session with a CSM and in the room with a C-suite executive, adapting how you communicate without ever losing the thread of the business case.
• Lead with data. You build rigorous value frameworks, know how to model outcomes, and hold your ground when an executive challenges your numbers.
• Collaborate naturally. You work fluidly across Customer Success, Sales, Solutions Architecture, Forward Deployed Engineering, and CX Programs without needing formal authority to drive outcomes.
• Stay curious and open to growth. You demonstrate a proactive embrace of AI, and actively build and apply fluency to emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

Compensation & Benefits

• Zone A: $178,500 - $210,000
• Zone B: $166,500 - $196,000
• Zone C: $156,500 - $184,000
• Canada (ON & BC): $174,500 - $205,000 CAD
• For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.
• Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends
• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life.