Senior Value Delivery Manager
Leads customer implementations of BigPanda's AI-driven AIOps platform, assesses IT operations models, develops value roadmaps, and ensures iterative outcomes across enterprise IT functions like observability and incident management. Requires 6+ years in IT project management, preferably in AIOps/ITOps.
Responsibilities
- Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
- Quickly assess a customer’s IT operations model and guide changes that enable cross-department collaboration through BigPanda.
- Partner with Solution Architects and Engineers to translate operational challenges into product requirements and best-practice designs.
- Develop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes.
- Partner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams.
- Scope, prioritize, and deliver iterative outcomes that reinforce value realization.
- Identify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are “in the room” to drive adoption and change.
- Maintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes.
- Champion customer success stories and outcomes that validate BigPanda’s business value.
- Contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology.
Requirements
- 6+ years project management experience with enterprise IT Projects or SaaS Implementations
- Experience with digital transformation projects and implementing operational improvements alongside technical solutions
- Demonstrated responsibility for timelines, deliverables, budget, and resources
- Detail-oriented, energetic, efficient individual with a “get it done” attitude
- Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads
- Experience developing risk identification and mitigation plans
- Experience developing and delivering value-oriented roadmaps
- Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives
- Experience in AIOps or ITOps strongly preferred
- Ability to travel up to 10% for key project milestones
Compensation & Benefits
- Market competitive salary with an anticipated base compensation range of $161,500 - $190,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location
- Competitive equity
- Bonus
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays
- Comprehensive health benefits
- #PandaParent support (financial assistance for fertility, adoption, surrogacy; 18 weeks paid parental leave)
- Financial planning services
- Employee learning & development budget
- Values-based recognition
- Social community & ERG programs
- Work-from-home stipend
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