Revenue Operations Manager

Responsibilities

• Design and improve Sales and Customer Success processes to increase pipeline velocity, conversion rates, and net revenue retention
• Build and manage automation across the GTM tech stack to improve efficiency and scalability
• Own non-Salesforce GTM systems such as Proshort, GoodWork, and Hex, ensuring strong data quality and usability
• Partner with Marketing, Sales, and Customer Success leaders to define KPIs, reporting, and dashboards
• Develop and manage quotas, compensation plans, and commission structures aligned to business goals
• Design and maintain territory and segmentation models across the full customer lifecycle
• Identify gaps and inefficiencies in the funnel and implement solutions to improve performance
• Improve pipeline generation and acceleration through better lead routing, scoring, and follow-up processes
• Analyze data to provide insights and recommendations on growth, retention, and expansion opportunities
• Collaborate with Product, Engineering, Finance, and GTM teams to align systems, data, and processes

Requirements

• 5 to 8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or similar roles in a B2B SaaS environment
• Proven experience building and scaling GTM processes, systems, and automation
• Strong experience with CRM platforms and GTM tools, Salesforce preferred
• Experience designing quotas, compensation plans, and territory models
• Strong understanding of the full customer lifecycle including pipeline, retention, and expansion
• Strong analytical skills with experience building reports, dashboards, and actionable insights
• Experience with automation tools and workflow design
• Ability to operate both strategically and hands-on
• Strong cross-functional collaboration skills across Marketing, Sales, Success, Finance, and Product

Nice-to-Haves

• Experience in healthcare SaaS, aesthetics, or vertical SaaS