Team Lead, Testing Operations
Leads testing operations workflows, manages operational issues and performance tracking, and oversees a team of Operations Associates. The role requires at least two years of operations experience, team leadership, strong analytical and organizational skills, and familiarity with healthcare or similarly regulated processes.
About the job
Responsibilities
- Execute and maintain daily testing operations workflows, including the TNP process, QC requisitions queue, and Admin UI order-management queue.
- Monitor, triage, troubleshoot, and escalate operational issues, including member-results and clinician-notes inquiries via Intercom.
- Support data collection, analyze trends, and report metrics affecting member experience.
- Identify inefficiencies in results and requisition lifecycle workflows and drive continuous improvements for efficiency, consistency, and scale.
- Collaborate with clinical partnerships, operations, and product teams on new processes and operational needs.
- Manage Jr. Ops Associates and Ops Associates, ensuring workflow coverage.
- Maintain operational documentation and develop standard operating procedures.
Requirements
- 2+ years of operations experience, including leading teams and scaling processes in fast-paced environments.
- Experience in healthcare, diagnostics, logistics, or similarly regulated, process-driven fields.
- Ability to manage operational challenges, identify issues proactively, and collaborate cross-functionally.
- Strong technical aptitude and ability to learn tools, systems, and workflows quickly.
- Clear communication, strong interpersonal skills, and a collaborative mindset.
- Analytical thinking, attention to detail, and ability to interpret data and recognize patterns.
- Strong organization, dependability, prioritization, and follow-through.
- Ownership mindset and ability to contribute to broader team goals.
Nice-to-haves
- Education or experience in the health and medical space.
- Startup experience, particularly at early-stage technology companies.
- Familiarity with healthcare or wellness industry design considerations.
- Proficiency with Google Sheets, Microsoft Excel, CRM systems, and internal tools.
- Comfort using AI tools to improve efficiency.
Compensation and Benefits
- Competitive salary and benefits package.
- Flexible working hours.
- Dynamic work environment supporting creativity and innovation.
Skills
Google Sheets, Excel, Crm Systems, Intercom, Admin Ui, AI Tools, Data Analysis, Process Optimization, Standard Operating Procedures, Operations Management
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