Director, Strategic Accounts
Leads strategic enterprise sales by developing account plans, closing large complex deals, expanding customer relationships, and coordinating tailored solutions across internal teams. Requires 7+ years of strategic or enterprise sales experience and strong C-suite communication skills.
About the job
Responsibilities
- Develop a strategy to break into and close key strategic logos.
- Build deep, trusted relationships with stakeholders across customer organizations, including CX, product, and operations leaders.
- Understand customer businesses, challenges, and strategic priorities to uncover expansion opportunities.
- Collaborate with founders, deployment strategists, engineering, and other internal teams to deliver tailored solutions.
- Forecast and accurately report on pipeline and revenue.
- Develop and execute account plans for strategic deals.
- Provide customer feedback and insights to product and leadership teams to influence the roadmap.
- Maintain expert-level knowledge of company products, services, and industry trends.
- Travel moderately as needed.
Requirements
- 7+ years of experience in strategic or enterprise sales.
- Proven track record of growing revenue and expanding business with large, complex accounts.
- Excellent communication, presentation, and negotiation skills.
- Strong business acumen and ability to communicate with C-suite stakeholders.
- Consultative selling approach focused on value-based solutions.
- Ability to manage multiple stakeholders and cross-functional initiatives.
- Bachelor's degree or equivalent work experience.
Nice to Have
- Previous experience selling AI or customer support/customer experience software.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan.
- Parental leave.
- Fertility and family-building benefits.
- Monthly wellness and lifestyle stipend.
- Daily office lunches and snacks.
- Flexible vacation policy, subject to local requirements.
Skills
Enterprise Sales, Strategic Sales, Account Planning, Consultative Selling, Value-Based Selling, Pipeline Management, Revenue Forecasting, Negotiation, Presentation Skills, Customer Experience Software, Artificial Intelligence, Cross-Functional Collaboration
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