Director, Strategic Accounts, Health Systems

Responsibilities

• Lead end-to-end onboarding for newly signed health system partnerships, including kickoff, stakeholder mapping, workflow design, data and reporting setup, care team introductions, and go-live.
• Run working sessions with partner clinical and operational leaders to define delegation levels and responsibilities across care navigation functions, and document shared workflows.
• Serve as the primary point of contact for live partnerships; run operating reviews, track enrollment and engagement performance, surface issues, and drive resolution.
• Build relationships across partner organizations, including service line administrators, nurse navigators, pharmacy, population health, and executive sponsors.
• Use enrollment, engagement, and outcomes data to identify improvement opportunities and support partnership expansion into new populations, programs, or markets.
• Provide structured partner feedback to product, clinical, and growth teams.
• Support pre-signature work, including deal models, market analysis, and pitch materials.
• Manage performance analysis, market research, and materials development to support partnership growth.

Requirements

• 8+ years of experience in healthcare, including meaningful experience in health system operations, provider-facing implementation, or account management at a healthcare services or digital health company.
• Experience taking partnerships from signature to steady state, including implementations, joint operating models, and executive-level relationships.
• Understanding of health system structures, care team roles, committee dynamics, and change management within large provider organizations.
• Familiarity with value-based care arrangements and programs.
• Exceptional project management and ability to manage multiple workstreams.
• Relationship-first operating style with the ability to hold partners and internal teams accountable.
• Comfort working in ambiguity and an early-stage environment.
• Willingness to travel regularly to partner sites.

Nice to Have

• Experience supporting oncology service lines, cancer centers, or oncology value-based programs.
• Experience with clinical workflow integration, EHR-adjacent implementation, or care management program launches.
• Exposure to ACO, MSSP, or health system-owned health plan operations.

Compensation and Benefits

• Base salary: $149,000 - $175,000.
• Bonus eligible.
• Total compensation also includes equity, benefits, and other opportunities.