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SwayableSwayableNew York, NY

Account Director

Lead relationship development, retention, growth and expansion for Swayable's enterprise and strategic clients in public opinion and advertising measurement. Build executive relationships, win pitches, negotiate contracts, and collaborate with sales, success and product teams. Requires 8+ years in senior client-facing roles at agencies or research firms.

140k – 185k/yr
Hybrid8+ YOEAccount Management

About the role

What You’ll Do

  • Build strong relationships with enterprise and strategic clients, including in person, ensuring the profitability and growth of existing client accounts
  • Identify and develop ways to support clients by bringing the best of Swayable's products and pushing product development as needed
  • Help win pitches by demonstrating how to solve client problems with brand background and Swayable’s platform
  • Ensure client satisfaction, added value, and continued usage
  • Maintain detailed awareness of relevant market trends affecting accounts and developments in the wider marketing and advertising industry
  • Collaborate closely with the sales team on expansion opportunities within client portfolio
  • Negotiate contracts and fees with marketing and consumer insight stakeholders

Who You Are

  • 8+ years of experience, ideally at an agency or market research company, in senior client-facing roles
  • Experience building trusted relationships with executive marketing leaders, including CMOs and other senior budget holders, and translating complex research into clear, strategic guidance
  • Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements
  • Significant experience developing and winning pitches and leading complex projects at enterprise clients
  • Comfortable operating in the grey, with a willingness to wear multiple hats and cut through ambiguity

Benefits

  • 100% Medical, Dental & Vision Plans - no employee contribution required
  • Generous PTO
  • Equity Options
  • 401k plan, FSA
  • Ongoing professional development investments
  • Compensation: $140-185K, dependent on experience

Skills

Account ManagementClient Relationship Managementpitch developmentContract NegotiationMarket Researchmarketing strategyEnterprise Sales

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