Founding Forward Deployed Engineer

What You'll Do

Enablement

• Onboard customers pre-contract, get accounts functional in Sphere
• Navigate customer billing system integrations
• Pull and interpret liability reports, help customers understand exposure
• Guide clients through the complexity of understanding and managing their global tax liability
• Guide customers through VAT ID collection, address hygiene, and regional compliance

Monetization

• Bridge between customer needs and the engineering roadmap
• Be entrenched with the customer by ensuring Sphere is integral to all of the company’s revenue compliance needs
• Research new compliance requirements (e-invoicing, input tax, etc.) end to end
• Identify patterns across customers - what custom work is being requested repeatedly
• Scope and write tight technical PRDs/proposals ready to hand to core engineering
• Build custom features and integrations on top of the Sphere platform for key accounts
• Identify custom builds that could be scaled and deployed across all customers as new features or products

Requirements

• Experience in an FDE or customer-facing engineering role
• Experience executing and shipping bespoke customer features, end-to-end
• Ownership. Takes a problem from ambiguous to shipped without being told how, keeps the customer outcome in sight the whole way, and doesn't drop threads
• Relentlessly curious. You don't wait to be pointed at the answer - you go find it, and you know when to pull in someone who knows more than you
• Strong communication skills. We work at an extremely fast pace, so clear, concise communication is essential
• Customer obsession. You’re going to be talking to a lot of people in the finance realm (Controller, Heads of Finance, Heads of Tax). You need to like them and obsess over them
• Very strong attention to detail. When you work with numbers, this is a non-negotiable - it’s not enough to be 99% right

Nice to Haves

• Experience working with large volumes of transaction data
• Experience in Python and Django. Our core application backend and data pipeline services are built with Python and Django
• Experience with React. Our entire front end is built in React