Technical Enablement Director
Leads technical enablement and training programs to drive Sentry platform adoption for customers, partners, and employees. Requires 5+ years in technical training, deep SDLC knowledge, and strong communication skills.
About the job
In this role you will:
- Become a Sentry product expert: be intimately familiar with all product capabilities and how customers use the product
- Own the Sentry University virtual learning platform: prepare curriculum, build learning units, create content, and manage user experience
- Create a comprehensive training strategy to enable customers to ramp up quickly and accelerate time-to-value (TTV)
- Build and operationalize an engaging certification program for customers, partners, and employees
- Design and own end-user training content for CSMs and SEs
- Create and deliver instructor-led training curriculum through virtual group training and in-person workshops
- Partner with sales and marketing to track leads in Sentry University
- Collaborate with Product and Engineering to keep enablement materials up-to-date and on-brand
- Develop programs for onboarding and technical enablement of customer-facing teams (logging, monitoring, cloud, etc.)
- Develop KPIs to measure adoption and effectiveness of training programs
Qualifications
- Strong knowledge in the application monitoring field
- 5+ years experience in technical training development and delivery
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience
- Strong verbal and written communication skills
- Strong presentation skills
- Significant experience working with customers and partners remotely and in person
- Ability to develop structured training plans, actions, and metrics
- Experience with various learning tools and media
You'll love this job if you:
- Enjoy talking about technology with engineers and leaders
- Want to impact customers through teaching product usage
- Appreciate cross-functional projects
- Like being central to organizational progress
- Have a fast-paced, results-driven mindset
- Love developer tools, open-source, and SDLC
Skills
Sentry, Application Monitoring, SDLC, Technical Training, Learning Management Systems, Certification Programs, Logging, Cloud Computing, Developer Tools, Open Source
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