Technical Enablement Director

In this role you will:

• Become a Sentry product expert: be intimately familiar with all product capabilities and how customers use the product
• Own the Sentry University virtual learning platform: prepare curriculum, build learning units, create content, and manage user experience
• Create a comprehensive training strategy to enable customers to ramp up quickly and accelerate time-to-value (TTV)
• Build and operationalize an engaging certification program for customers, partners, and employees
• Design and own end-user training content for CSMs and SEs
• Create and deliver instructor-led training curriculum through virtual group training and in-person workshops
• Partner with sales and marketing to track leads in Sentry University
• Collaborate with Product and Engineering to keep enablement materials up-to-date and on-brand
• Develop programs for onboarding and technical enablement of customer-facing teams (logging, monitoring, cloud, etc.)
• Develop KPIs to measure adoption and effectiveness of training programs

Qualifications

• Strong knowledge in the application monitoring field
• 5+ years experience in technical training development and delivery
• BA/BS degree in CS or Computer Engineering-related field or equivalent experience
• Strong verbal and written communication skills
• Strong presentation skills
• Significant experience working with customers and partners remotely and in person
• Ability to develop structured training plans, actions, and metrics
• Experience with various learning tools and media

You'll love this job if you:

• Enjoy talking about technology with engineers and leaders
• Want to impact customers through teaching product usage
• Appreciate cross-functional projects
• Like being central to organizational progress
• Have a fast-paced, results-driven mindset
• Love developer tools, open-source, and SDLC