Head of Enablement
Leads the strategy, team, systems, and measurement for cross-functional enablement and the BuildOps Academy in a high-growth SaaS company. Requires 5+ years in enablement or learning and development, leadership experience, LMS expertise, and strong executive communication skills.
About the job
Responsibilities
- Define and own the multi-year enablement vision and strategic roadmap across Revenue, Marketing, Business Development, Professional Services, Customer Success, Customer Support, the AI Center of Excellence, and Product.
- Define and execute the BuildOps Academy strategy to reduce implementation time to value, accelerate customer adoption, and support internal enablement.
- Lead and develop a team of functional enablement managers and analysts.
- Own and maintain the Docebo LMS as the source of truth for internal and customer enablement content.
- Establish governance for content creation, review cycles, and deprecation.
- Embed AI into enablement content creation, personalization, and measurement.
- Establish and track enablement KPIs, including ramp time, certification completion, productivity uplift, customer time to value, and Academy engagement.
- Prepare executive-ready communications covering progress, gaps, and investment requests.
Requirements
- Proven experience building and scaling enablement programs across multiple functions in a high-growth SaaS environment.
- 5+ years of experience in enablement or learning and development.
- At least 2 years of experience in a leadership role managing a team.
- Experience defining success metrics, building dashboards, and using data to improve programs.
- Hands-on LMS experience, including curriculum design, content governance, and reporting.
- Strong executive communication, stakeholder influence, and cross-functional collaboration skills.
- Ability to translate complex product or process information into engaging learning experiences.
Nice-to-haves
- Familiarity with AI-powered enablement tools, including AI content creation, personalization engines, and AI coaching.
- Experience with Docebo.
Compensation and Benefits
- Base salary: $185,000–$231,000 annually, plus annual bonus.
- Generous equity grant.
- Comprehensive benefits package.
- Flexible paid time off and hybrid work schedules.
- One-time work-from-home allowance.
- Company events and team-building activities.
- Growth and career advancement opportunities.
Skills
Docebo, Learning Management Systems, Curriculum Design, Content Governance, Dashboarding, KPI Tracking, Artificial Intelligence, Change Management, SaaS, Executive Communication
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