Deployment Strategist, Live Accounts

Responsibilities

• Serve as the primary point of contact for active customers, providing real-time support and troubleshooting issues as they arise.
• Help customers navigate workflows, answer product questions, and ensure smooth day-to-day operation of GovWell.
• Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements.
• Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
• Surface recurring issues, product gaps, and customer needs, and translate them into actionable feedback for product and engineering.
• Manage multiple customer relationships simultaneously while maintaining high responsiveness and quality.
• Contribute to improving internal support processes and playbooks as we scale.

Requirements

• 3+ years of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
• Strong problem solver who can think quickly and navigate real-time customer issues with limited information.
• Highly organized with the ability to manage multiple customers and priorities simultaneously.
• Clear and effective communicator, especially when explaining complex concepts to non-technical users.
• Fast learner who can quickly develop deep product and domain expertise.
• Scrappy and proactive, with a strong sense of ownership over customer outcomes.
• Motivated by impact and aligned with GovWell's mission to improve how governments serve their communities.
• Willing and able to travel up to 25% of the time.
• Aligned with GovWell's core values.

Compensation and Benefits

• Competitive salary
• Meaningful equity
• Up to 100% premiums covered for medical, dental, and vision insurance
• Unlimited / flexible PTO