Customer-facing engineer owning end-to-end deployments, configurations, debugging, and integrations for enterprise AI asset management software. Requires 5+ years Python/SQL experience, cloud skills, and customer-facing technical work; hybrid Bay Area with travel.
Salary not listed
Hybrid5+ YOESolutions Architecture
About the role
Responsibilities
Own customer deployments end-to-end at the technical working level: daily operations, training, configuration, incident triage
Configure Ayama for new customers: enterprise system integrations, operational data mappings, asset hierarchy, customer-specific workflows
Debug customer-affecting issues end-to-end: read logs, trace through pipelines, patch in production, file precise root-cause reports for engineering
Scope and execute pilot deployments as Ayama brings on new customers
Translate field reality into structured product feedback that engineering can act on directly
Build customer-specific scripts, integration adapters, and small tools that don't belong in core product code
Requirements
5+ years of hands-on software engineering experience
Daily Python fluency (Django/FastAPI preferred, transferable from Flask or other modern Python frameworks)
Strong SQL: joins, aggregations, window functions, and reading query plans
Track record of customer-facing engineering: deployments, integrations, or incident response with customers in the room
Comfort debugging production issues in code you didn't write
Direct, structured communication: you can write a clear bug report and explain a technical issue to a non-engineer
Cloud experience (GCP preferred) and at least one shipped integration with an enterprise system (ERP, CRM, CMMS, or similar)
Nice To Haves
Prior Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer experience at enterprise or B2B SaaS companies
ERP / CMMS integration experience
Industrial or operations domain background: heavy assets, telemetry, asset management
Background in a physical-engineering discipline (mechanical, electrical, industrial)
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