Account Manager, Commercial (North America)
Manages commercial customer relationships for an AI infrastructure platform, driving renewals, expansions, and retention through strategic engagement, negotiation, and contract lifecycle ownership. Requires SaaS account management experience and Salesforce proficiency.
About the job
What You’ll Do
- Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
- Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
- Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
- Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads
- Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
- Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.
Technologies You’ll Use
Salesforce • Slack • Hex • Gong • Apollo
What We’re Looking For
- Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
- Background in AI Platforms or data infrastructure is a strong plus.
- Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
- Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
- Strong communicator who builds trusted relationships and understands customer business drivers.
- Organized multitasker with the ability to manage a large book of renewals efficiently.
- Salesforce proficiency is required.
- Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.
Compensation
$91,000 - $105,000 Base - $130,000 - $150,000 OTE + equity + comprehensive benefits package
Skills
Salesforce, Slack, Hex, Gong, Apollo, Saas Renewals, Negotiation, Contract Management, Customer Success, Account Management
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