Account Manager, Commercial (North America)

What You’ll Do

• Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
• Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
• Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
• Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads
• Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
• Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.

Technologies You’ll Use

Salesforce • Slack • Hex • Gong • Apollo

What We’re Looking For

• Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
• Background in AI Platforms or data infrastructure is a strong plus.
• Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
• Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
• Strong communicator who builds trusted relationships and understands customer business drivers.
• Organized multitasker with the ability to manage a large book of renewals efficiently.
• Salesforce proficiency is required.
• Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.

Compensation

$91,000 - $105,000 Base - $130,000 - $150,000 OTE + equity + comprehensive benefits package