Renewals Manager
Own the full renewal cycle for a strategic B2B SaaS customer portfolio, from risk identification through contract close. The role requires commercial judgment, contract negotiation experience, accurate forecasting, and strong cross-functional collaboration with customer success, finance, legal, and sales teams.
About the job
Responsibilities
- Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
- Negotiate contract renewals using sound commercial judgment while protecting customer relationships and maximizing contract value.
- Maintain a rolling 90–120-day forecast; analyze renewal data to identify trends, surface risk, and prioritize intervention.
- Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers.
- Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to protect retention.
- Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
- Articulate product value and defend against competitive pressures during renewal negotiations.
- Contribute to renewal process improvements and scalable team playbooks.
Requirements
- Track record of quota achievement in renewals, account management, or sales within a B2B SaaS environment.
- Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals.
- Ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
- Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization.
- Experience partnering cross-functionally with Customer Success, Finance, Legal, and Sales Operations to close complex deals.
Nice-to-haves
- Experience in product analytics, data tooling, or developer-facing SaaS.
- Familiarity with Salesforce, Gong, or similar CRM and forecasting tools.
- Background in value selling or outcome-based selling methodologies.
Compensation & Benefits
- Total target cash compensation: $93,500–$126,500 USD, including base and variable compensation.
- Eligible for equity consideration.
- Comprehensive medical, vision, and dental care.
- Mental wellness benefit.
- Generous vacation policy and additional company holidays.
- Enhanced parental leave.
- Volunteer time off.
- Additional US benefits, including pre-tax benefits, 401(k), wellness benefit, and holiday break.
Skills
B2B SaaS, Contract Negotiation, Renewals Management, Account Management, Salesforce, Gong, Forecasting, Arr Analysis, Churn Analysis, Value Selling
Similar jobs
Account Management jobs
Mixpanel
New York, NY
Own the full renewal cycle for a strategic B2B SaaS customer portfolio, from risk identification through contract close. The role requires commercial negotiation skills, forecast accuracy, cross-functional collaboration, and experience driving retention and expansion.
WorkWhile
United States
Manage a portfolio of customer accounts, build trusted advisor relationships, drive renewals and upsell opportunities, and ensure successful delivery of solutions to meet sales quotas.
Figma
United States
Leads a team of SMB Account Executives, driving high-velocity sales performance through coaching, forecasting, pipeline generation, and process development. Requires at least five years of SaaS sales experience and experience managing velocity-sales account executives.
BizzyCar
Phoenix, AZManages dealership partnerships by leading onboarding, product implementation, training, account health, renewals, and expansion. The role requires automotive dealership or technology experience, strong relationship-building and negotiation skills, and willingness to travel extensively.
Square
Miami, FL
Manages and expands a portfolio of mid-market services sellers, advising them on payments, business management, and banking solutions in English and Spanish. Requires 5+ years in account management or sales, consultative selling expertise, and a record of strategic account growth and retention.