Renewals Manager
Own the full renewal cycle for a strategic B2B SaaS customer portfolio, from risk identification through contract close. The role requires commercial negotiation skills, forecast accuracy, cross-functional collaboration, and experience driving retention and expansion.
About the job
Responsibilities
- Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
- Negotiate contract renewals using sound commercial judgment while protecting customer relationships and maximizing contract value.
- Maintain a rolling 90–120-day forecast; analyze renewal data to identify trends, surface risk, and prioritize intervention.
- Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers.
- Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to protect retention.
- Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
- Articulate Mixpanel's differentiated value and defend against competitive pressures during renewal negotiations.
- Contribute to renewal process improvements and scalable team playbooks.
Requirements
- Track record of quota achievement in a renewals, account management, or sales role within a B2B SaaS environment.
- Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals.
- Ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
- Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions.
- Experience partnering cross-functionally with Customer Success, Finance, Legal, and Sales Operations to close complex deals.
Nice-to-Haves
- Experience in product analytics, data tooling, or developer-facing SaaS.
- Familiarity with Salesforce, Gong, or similar CRM and forecasting tools.
- Background in value selling or outcome-based selling methodologies.
Compensation and Benefits
- Total target cash compensation range: $93,500–$126,500 USD.
- Eligible for equity consideration.
- Medical, vision, and dental insurance.
- Mental wellness benefit.
- Generous vacation policy and additional company holidays.
- Enhanced parental leave.
- Volunteer time off.
- U.S. pre-tax benefits, including 401(k), wellness benefit, and holiday break.
Skills
B2B SaaS, Contract Negotiation, Account Management, Salesforce, Gong, Forecasting, Arr Analysis, Churn Analysis, Renewal Metrics, Value Selling
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