Dealer Relations Manager (DRM)

Responsibilities

• Build and maintain trusted relationships with dealership partners, including Dealer Principals and Service Managers.
• Deliver onboarding, proactive support, and ongoing training to drive software adoption.
• Lead product implementations and communicate product updates and new features.
• Align software capabilities with dealership workflows to improve efficiency and customer satisfaction.
• Conduct quarterly business reviews and help dealerships achieve their goals.
• Identify upselling and renewal opportunities and encourage customer referrals.
• Collaborate with internal teams to improve the dealer experience.
• Monitor account health using HubSpot and proactively mitigate risks to retention.
• Analyze dealership performance metrics and provide actionable recommendations.
• Track and report key performance indicators.

Requirements

• 3–5+ years of experience in sales, account management, customer success, or service, preferably in a retail environment.
• Automotive dealership or automotive technology experience.
• Experience with franchise dealership operations or selling integrated solutions to dealerships.
• Ability to travel 75–100%, including overnight stays.
• Valid driver’s license.
• Willingness to work extended hours and be on call as needed.
• Strong communication, relationship-building, negotiation, business acumen, resilience, and adaptability.
• Experience using CRM tools such as HubSpot, Microsoft Office Suite, and virtual collaboration tools.
• Bachelor’s degree in Business, Marketing, or a related field preferred.

Nice-to-haves

• Account risk mitigation or customer save-motion experience.

Compensation and Benefits

• Base salary: $80,000–$90,000.
• Variable compensation with $120,000 on-target earnings.
• Medical, dental, and vision coverage.
• 401(k) plan and equity.
• Paid time off, including vacation, sick leave, and holidays.
• Career growth opportunities.
• Ongoing training and development.